{"id":1651146,"url":"https://alion.io/job/logistics-services-global-key-account-excellence-manager","title":"Global Key Account Excellence Manager (m/f/d)","company":{"id":2100287,"name":"Röhlig Logistics","domain":"rohlig.com","url":"https://alion.io/company/rohlig","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany","Düsseldorf, Germany","Hamburg, Germany","Bremen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":279},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T07:44:04Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Shaping the Future of Logistics- Your Career Starts at Röhlig\nWhether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.\nJoin our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.\nAs a Global Key Account Excellence Manager (m/f/d), you support the development and operational management of global key accounts, with a focus on automotive and industrial customers. You act as a central interface between customers, Röhlig country organizations, operational teams, products, and management, ensuring efficient processes, strong customer satisfaction, and sustainable account performance.\nWhat you will do:\nCoordinate the day-to-day operational management of assigned global key accounts\nBuild and maintain strong customer relationships and support new business opportunities\nCoordinate rates, tenders, offers, and trade lanes across the global network\nPrepare and manage KPIs, QBRs, customer reporting, and performance analyses\nEnsure accurate data, effective processes, and proper documentation across systems\nCoordinate customer-specific IT, reporting, and operational solutions\nDrive cross-functional collaboration between customers, countries, products, and internal teams\nSupport customer trainings, webinars, and other account-related activities\nProvide backup support to the respective Global Key Account Manager\nWhat you bring:\nSeveral years of experience in freight forwarding, logistics, or operational key account management\nStrong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges\nExperience in global customer coordination and working across international, cross-functional teams\nStrong analytical, reporting, and system/process management skills\nExcellent communication skills, with a proactive, resilient, and solution-oriented mindset\nFluent in English; additional languages are an advantage\nProficient in Microsoft Office and comfortable working with digital tools and systems\nExperience with automotive or industrial customers is a plus\nWillingness to travel occasionally\nWhat we offer you:\nA family-owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision-making processes\nProfessional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments\nAn attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance\nSubsidized fitness opportunities through our partner network\n30 days of annual leave, plus an additional day off on your birthday\nWork-life and family support in cooperation with an external service provider\nCompany bike leasing options\nApply now and shape the future of logistics with us!\nFor further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist) .\nMore information on www.rohlig.com.\nAbout the recruitment process:\nPlease note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.\nWe work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.","description_format":"text","description_chars":4047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-02T00:18:26Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.426,"p_room":0.55,"age_days":39,"expected_fill_days":37,"reasons":["conf:46","stale_co","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/logistics-services-global-key-account-excellence-manager","json_url":"https://alion.io/job/logistics-services-global-key-account-excellence-manager.json","meta":{"generated_at":"2026-10-23T14:59:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2100287},"rest":"https://alion.io/mcp/rest/get_company?id=2100287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogistics-services-global-key-account-excellence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogistics-services-global-key-account-excellence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogistics-services-global-key-account-excellence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logistics-services-global-key-account-excellence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogistics-services-global-key-account-excellence-manager"}]}