{"id":3229120,"url":"https://alion.io/job/logitech-cx-quality-development-specialist","title":"CX Quality & Development Specialist","company":{"id":49770,"name":"Logitech","domain":"logitech.com","url":"https://alion.io/company/logitech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1656},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T12:15:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.\nLocation: Guadalajara jalisco\nThe CX team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company. We put customers first. With the customer’s experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach. We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.\nJob Summary:\nAs a Quality & Development Coaching Specialist, you are an advocate for developing people and elevating the customer experience through impactful coaching and mentorship. Your primary responsibility is to deliver personalized coaching sessions and create action plans based on QA insights, CX goals and partner needs. Operating within the Coaching & Mentorship pillar, you ensure that agents and CX partner leaders alike are empowered to maximize their skills and capabilities.\nThis role requires strong interpersonal skills, adaptability, and a people-focused approach to foster agent growth and champion coaching excellence.\nYour Contributions:\nBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.\nDeliver Exceptional Coaching Support:\nConduct coaching QA (CQA) evaluations utilizing AI based tools to identify growth opportunities for partner agents and leaders.\nConduct audit of the bot evaluations to assess accuracy of bot output.\nProvide coaching support to partner and internal team leadership to strengthen coaching capabilities across teams.\nCollaborate with leaders to support creation of SMART action plans and coaching to the CX behavioral coaching model.\nPromote Coaching excellence by demonstrating effective coaching practices for partner leaders. Facilitate and participate in calibrations and workshops that enhance coaching efficacy and alignment across partner & internal teams.\nCollaborate with QA teams to ensure coaching action plans are derived from actionable insights and accurately address performance gaps.\nMentorship & Development:\nParticipate in mentorship efforts to guide skill-building initiatives across CX teams, contributing to their professional development.\nProvide feedback on coaching frameworks to ensure they are relevant and impactful.\nContinuous Improvement:\nConduct audits on the output of AI tools to ensure accuracy in the results related to coaching QA and coaching insights. \nConduct RCA analysis on various data sets to identify and share actionable insights with relevant stakeholders in CX. \nShare insights and recommendations with the training team to address trends identified during coaching sessions.\nParticipate in Coaching calibration sessions to identify program needs and gaps in our coaching processes\nPartner with CX leadership to ensure coaching goals align with broader CX objectives, including NPS and CSAT improvement.\nCollaborate with the Professional Development team to contribute to mentorship programs and skill enhancement workshops including Coaching certifications.\nAdditional Contributions:\nConduct ad-hoc coaching support based on priority needs.\nActively assist with team-building efforts and recognition programs as they relate to coaching contributions.\nQualifications:\nBachelor's Degree in Business, Information Technology, Communications or related field, or equivalent experience\nAt least three years experience in a Customer Care, Learning & Development or similar working environment.\n#LI-AL1 \nLogitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.\n“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”\nAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.\nLogitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!\nWe offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.\nAll qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\nIf you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.","description_format":"text","description_chars":6353,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Headphones & Audio","Computer Peripherals"],"lifecycle":[{"event":"open","at":"2026-10-25T07:30:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":50,"reasons":["conf:17","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/logitech-cx-quality-development-specialist","json_url":"https://alion.io/job/logitech-cx-quality-development-specialist.json","meta":{"generated_at":"2026-10-27T00:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49770},"rest":"https://alion.io/mcp/rest/get_company?id=49770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogitech-cx-quality-development-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogitech-cx-quality-development-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogitech-cx-quality-development-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logitech-cx-quality-development-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogitech-cx-quality-development-specialist"}]}