{"id":1610482,"url":"https://alion.io/job/logixboard-account-manager","title":"Account Manager","company":{"id":9734,"name":"Logixboard","domain":"logixboard.com","url":"https://alion.io/company/logixboard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":135000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-24T16:10:18Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-18T02:57:22Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Logixboard is looking for an Account Success Manager to help take our company’s growth to the next level as the leading digital SaaS platform in the freight forwarding space. As an Account Manager, you will be responsible for retaining and expanding revenue with our existing customer base through renewal and upsell motions. You will also play an integral part in defining and building our account management team for our fast-growing start-up.\nYou Will:\nOwn and manage contract renewals, upsells, and expansion opportunities within your customer portfolio.\nBuild strong relationships with key stakeholders while executing a structured communication and engagement strategy.\nDrive customer value and product adoption by delivering strategic guidance, identifying risks, and surfacing growth opportunities.\nUtilize various forms of AI to streamline your workflows\nBecome a product expert and advise customers on how to leverage the platform to achieve their business goals.\nPartner with the Customer Enablement team to enhance product knowledge, encourage adoption, and improve retention.\nExecute a complete sales motion - from prospecting through closing - within your existing book of business.\nMaintain an accurate and up-to-date pipeline in Salesforce for all renewal and growth activities.\nLead executive business reviews to align on strategic goals, demonstrate value, and refine success plans.\nConduct regular meetings with clients for product demos, strategic discussions, and engagement touchpoints.\nTravel periodically (1-2 times per quarter) to meet customers in person, deepen relationships, and support successful platform adoption.\nWe’re Looking For:\n5+ years of experience in Account Management or Customer Success Management SaaS experience preferred and a Freight Forwarder or Logistics Service Provider (LSP) background is a strong plus; .\nProven success managing a portfolio of 50+ customers, including prioritization and tiering strategies.\nExperience managing customer relationships and closing deals in a remote environment.\nFamiliarity with SMB, Mid-Market, and MM+ customer segments.\nConfidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations.\nSkilled in delivering engaging, web-based product demonstrations to global audiences.\nAbility to interpret and use data to drive customer outcomes and internal decision-making.\nExcellent written and verbal communication skills.\nAdoption of Ai into daily practices beyond using it to improve writing or research: Building Gems, Projects, SlackBot etc.\nA strong sense of curiosity and commitment to ongoing learning and growth.\nHighly coachable and receptive to constructive feedback.\nPrevious experience in a startup environment is a plus.\nProficiency with CRM tools, especially Salesforce.\nCompensation: AUD $120,000-$130,000 + bonus + superannuation.","description_format":"text","description_chars":2870,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-01T20:18:21Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":84,"expected_fill_days":35,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/logixboard-account-manager","json_url":"https://alion.io/job/logixboard-account-manager.json","meta":{"generated_at":"2026-10-18T04:38:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9734},"rest":"https://alion.io/mcp/rest/get_company?id=9734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogixboard-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogixboard-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogixboard-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logixboard-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogixboard-account-manager"}]}