{"id":3875878,"url":"https://alion.io/job/lokal-social-media-orm-executive","title":"Social Media & ORM Executive","company":{"id":16082,"name":"Lokal","domain":"lokalapps.com","url":"https://alion.io/company/lokalapps","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Instagram","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-06T16:16:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T16:48:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role - Social Media & ORM Executive\nWork Location - Work From Office -Bangalore\nType Employement: Full Time\nAbout Lokal\nIn 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.\nToday, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.We now operate dozens of live apps across categories like:\nEdutainment & Skill Learning - practical skills and learning in regional languages (GyanTV)\nMatrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)\nAgri Consulting - farmer-first advisory in local languages (AgriLokal)\nLocal Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)\nSocial & Community - Place to find & post social updates (Lokal app)\nEmotional Well-being & Peer Support - safe spaces to talk and feel heard (Dostt & Eaze)\nAstrology & Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)\nAdvisory Services - early bets in legal help, financial guidance, career counselling, and more\nUnder the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.This is the story new teammates walk into:\na company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre - access changes lives.We ship fast. We learn fast. We build for Bharat.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital\nAbout Lokal Matrimony:\n\nLokal Matrimony is a hyperlocal matrimony platform focused on helping people discover compatible life partners based on their preferences, community, and regional connections. Our mission is to make partner search more relevant, convenient, and accessible through a compatibility-first approach that helps users find meaningful relationships. We are looking for a proactive and detail-oriented Social Media & ORM Executive who can manage Lokal's official social media presence across Facebook and Instagram. The role will focus on maintaining content quality, managing user interactions, responding to comments and queries, addressing feedback, and ensuring consistent brand communication across all social media platforms.\nRole Overview :\n\nWe are looking for a Social Media & ORM Executive to manage and monitor Lokal's social media accounts, maintain online brand reputation, and ensure smooth day-to-day social media operations. The role requires strong communication, community management, content monitoring, and online reputation management skills, with the ability to engage with users professionally, handle negative feedback constructively, monitor content quality, and coordinate with internal teams to ensure timely execution of social media activities.\nKey Responsibilities:\nManage and monitor all official Facebook pages and Instagram accounts.\nEnsure regular, featured, promotional, and campaign-related posts are published accurately and on time.\nRespond to user comments, direct messages, and queries professionally while maintaining consistent brand communication.\nAddress negative feedback constructively, moderate spam or abusive content, and escalate genuine user concerns to the relevant internal teams.\nMonitor content quality, captions, creatives, links, and branding across all social media pages.\nMaintain and manage a content calendar to ensure timely publishing and avoid missing scheduled posts.\nTrack and monitor user interactions, engagement, feedback, and pending issues across social media platforms.\nPrepare regular reports on social media activities, engagement, user feedback, and unresolved issues.\nCoordinate with Marketing and Content teams to ensure smooth execution of social media activities and campaigns.\nEnsure consistent communication, content accuracy, and brand guidelines across all managed platforms.\nRequirements:\n0-2 years of experience in social media management, community management, or Online Reputation Management (ORM).\n\nFreshers with good communication skills and an interest in social media management can also apply.\nFamiliarity with Facebook, Instagram, and Meta Business Suite.\nGood written communication skills in English and Hindi.\nBasic knowledge of MS Excel or Google Sheets for reporting and tracking.\nStrong attention to detail with the ability to manage multiple social media accounts simultaneously.\nGood interpersonal skills and the ability to handle user queries and feedback professionally.\nAbility to coordinate with internal teams and manage multiple tasks within deadlines. Preferred Candidate Profile\nInterested in social media management, community engagement, and online reputation management.\nComfortable handling user comments, messages, queries, and feedback across multiple platforms.\nAble to respond to negative feedback professionally and identify issues that require escalation.\nHas a good understanding of social media content quality, brand communication, and audience engagement.\nOrganized and proactive in managing content schedules, reports, and daily social media activities.\nPossesses strong communication skills, attention to detail, and a user-focused approach.","description_format":"text","description_chars":6124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media","Job Boards & Aggregators","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-11-06T16:16:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/lokal-social-media-orm-executive","json_url":"https://alion.io/job/lokal-social-media-orm-executive.json","meta":{"generated_at":"2026-11-09T16:53:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16082},"rest":"https://alion.io/mcp/rest/get_company?id=16082"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flokal-social-media-orm-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flokal-social-media-orm-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flokal-social-media-orm-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lokal-social-media-orm-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flokal-social-media-orm-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3875878}},{"tool":"search_jobs","arguments":{"company":"lokalapps.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3875878},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}