{"id":2817251,"url":"https://alion.io/job/london-stock-exchange-group-application-support-engineer","title":"Application Support Engineer","company":{"id":5734,"name":"London Stock Exchange Group","domain":"lseg.com","url":"https://alion.io/company/lseg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":157,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Agile","optional":true},{"name":"Apex","optional":true},{"name":"JavaScript","optional":true},{"name":"JQuery","optional":true},{"name":"Rest API","optional":true},{"name":"Visualforce","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-21T05:19:50Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"LSEG offers essential platforms, financial data services and trading venues for various clients such as businesses, governments, and investors around the globe.\nThe real-time market data, indices, analytics, and news services LSEG supplies allows traders and investors understand market conditions and trends. We deliver the infrastructure, data, and analytics that market participants rely on to make confident, informed investment decisions.\nLSEG is dedicated to empowering economies and enabling sustainable growth by incorporating environmental, social, and governance (ESG) factors into its operations and offerings.\nOur People:\nPeople are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.\nWe embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.\nWe know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.\nAs a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with significant careers.\n Role Summary:\nIn this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer\nWhat You Will be Doing:\nTake end-to-end Ownership of Application Support for Production issues resolution.\nPossess hand-on experience in ServiceNow, including incident management, problem resolution and workflow automation to enhance IT service delivery.\nRaises complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments.\nCo-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.\nEnsuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs).\nProvide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.\nAdvance incidents/failures to Level 3 Support or Capability in line with the defined escalation process and drive the closure within the SLAs.\nProvide regular and high-quality updates to the customer on the progress on the incidents, including SLA breaches.\nContinuously review operating metrics and data to see opportunities to improve.\nWhat You will Bring:\nPreferred Skills and Experience\n4+ years of hands-on experience providing support and maintenance for Salesforce environments.\nExperience with Salesforce CPQ and Sales Cloud is preferred.\nSalesforce CPQ support is a core responsibility of this position. Candidates must be willing to undergo training and invest time in learning CPQ processes and functionality. The successful candidate will be expected to develop sufficient expertise to independently handle CPQ-related tickets, user requests, and support activities.\nOne or more Salesforce.com certifications (e.g., CPQ, Administrator, Advanced Administrator, Community).\nKnowledge and experience with both Salesforce Classic and Lightning UI's.\nExperience integrating and maintaining salesforce with third-party systems.\nKnowledge of Salesforce platform standard and custom capabilities (e.g., standard, and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security).\nKnowledge of Salesforce platform automation abilities and practical application of Process Builders, Flows, Visualforce, APEX programming, Force.com APIs, REST API's and Web Services.\nExperience conducting QA Tests on changes to Salesforce.com deployment including handling multiple sandbox instances.\nUnderstanding of the SDLC and agile delivery methodology.\nExperience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com.\nHave stayed ahead of new SFDC features and functionality and have provided. recommendations for process improvements.\n2+ Years of experience in a Support Technical role.\n1 year experience in Salesforce CPQ cloud would be advantage.\nThe team provides support coverage to clients across multiple regions on a 24/5 basis. This role is primarily aligned to US business hours and will participate in an on-call rotation, including occasional weekend support as required.\nDetailed Responsibilities\nWork closely with senior and junior engineers in Service Excellence Team and coordinate the efforts with lead and manager of the team.\nMust interact with global teams in time zones spanning UK, US, APAC areas. \nResolve customer service issues and thoughtfully handle complex customer service problems.\nLead customers: expectations and experience in a way that results in high customer satisfaction.\nAssist with the design and delivery of product and other technical training.\nReview support cases for technical and troubleshooting accuracy.\nDefine and describe technical standard processes.\nYou will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.\nDesign, develop, test, deploy, and maintain complex workflows rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations based on industry guidelines as well as business needs.\nDevelop highly interactive UI using Lightning Design System, Visual force, JavaScript, and jQuery technologies.\nOngoing systems administration, configuration, end-user support and maintenance of Salesforce.com and other related tools\nCreate/maintain user accounts and interact with end-users to fix and resolve issues and questions.\nDay to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows.\nSolve and fix defects for planned releases and production issues, research and find opportunities to apply SFDC standard processes, guidelines to improve system productivity, scaling, and monitoring.\nUnderstanding of Incident Management, Problem Management processes.\nWe're proud to have been recognised as a Great Place to Work® in India ‘25\nCareer Stage:\nAssociateLondon Stock Exchange Group (LSEG) Information:\nJoin us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.\nLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.\nOur purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.\nWorking with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.\nWe are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.\nYou will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.\nLSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.\nPlease take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.\nIf you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.","description_format":"text","description_chars":9431,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Paid volunteering days","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-18T14:28:24Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.337,"p_room":0.28,"age_days":41,"expected_fill_days":13,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/london-stock-exchange-group-application-support-engineer","json_url":"https://alion.io/job/london-stock-exchange-group-application-support-engineer.json","meta":{"generated_at":"2026-10-21T05:28:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5734},"rest":"https://alion.io/mcp/rest/get_company?id=5734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flondon-stock-exchange-group-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flondon-stock-exchange-group-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flondon-stock-exchange-group-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/london-stock-exchange-group-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flondon-stock-exchange-group-application-support-engineer"}]}