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In this stakeholder-facing role, you will establish and manage processes at a high standard and drive your IT teams to achieve those expectations and to ensure service support and service delivery processes are in place to meet business needs.\nA Day in the Life:\nWork with the service delivery team to ensure we exceed the expectations of our clients\nAct as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required\nMonitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed\nManage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects\nWork with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires\nEnsure that new team members are properly on-boarded and role expectations are clearly understood\nRemove barriers and roadblocks to help team members complete their work\nEnsure accuracy of reporting including forecasting, timesheets, vacation requests\nAct as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments\nFacilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members\nWhat You Bring:\n10-+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability\nProven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies\n5+ years of experience working within ITIL Frameworks in a service management and availability organization\nExceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff\nStrong financial acumen, with experience managing complex budgets in excess of $8M annually\nPassionate about customer satisfaction and service improvement\nWhat Makes You Extra Awesome:\nPost-secondary education and Microsoft Certifications are assets\nWhy Work at Long View:\nGreat people and culture\nFun is one of our core values\nCareer growth - Permanent staff positions, paid training, career life planning, and relocation and travel opportunities\nInteresting work - Be part of exciting projects while accessing all the latest technologies\n Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness","description_format":"text","description_chars":3032,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-17T20:08:04Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":28,"expected_fill_days":56,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":152040,"is_top_pay":true},"html_url":"https://alion.io/job/long-view-systems-manager-client-success-2","json_url":"https://alion.io/job/long-view-systems-manager-client-success-2.json","meta":{"generated_at":"2026-10-15T14:28:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58339},"rest":"https://alion.io/mcp/rest/get_company?id=58339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flong-view-systems-manager-client-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flong-view-systems-manager-client-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flong-view-systems-manager-client-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/long-view-systems-manager-client-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flong-view-systems-manager-client-success-2"}]}