{"id":2656922,"url":"https://alion.io/job/long-view-systems-manager-client-success-3","title":"Manager, Client Success","company":{"id":58339,"name":"Long View Systems","domain":"longviewsystems.com","url":"https://alion.io/company/long-view-systems","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106400,"max":139650,"currency":"CAD","period":"year","gross":null,"usd_annual":99276},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:53:03Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T21:12:20Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Are you a people-first IT leader who knows how to turn great teams into great client outcomes? Do you thrive at the intersection of people leadership, client relationships, service excellence, and business performance?\nWe are looking for a dynamic and results-driven Manager, Client Success for our Edmonton branch! You'll have meaningful ownership of a portfolio of clients, the people who support them, and the business results that come with it. You'll lead teams, strengthen executive and operational client relationships, drive service excellence, manage financial performance, and help identify opportunities to grow and deepen our partnerships.\nSuccess in this role means creating an environment where our people grow, our clients succeed, and our business performs.\nA Day in the Life:\nBuild trusted relationships with client business, technology, and executive stakeholders, understanding their challenges, desired outcomes, constraints, and measures of success\n\nProvide visible client leadership by establishing clear expectations, commitments, governance, communication cadence, decision rights, and success criteria.Incorporate client context into discovery, solution validation, scope, pricing, resourcing, and delivery-readiness decisions to ensure successful outcomes\n\nPartner with Sales, Architecture, Practice, Project Management, and Delivery teams to validate solution fit, delivery feasibility, and project success\n\nReview and validate Statements of Work, estimates, resource plans, pricing, margins, assumptions, dependencies, milestones, acceptance criteria, and change controls\n\nApply risk-based governance to identify gaps, mitigate risks, resolve ambiguities, confirm delivery readiness, and ensure appropriate ownership of approvals and actions\n\nLead client feedback, escalations, lessons learned, and recovery efforts, driving accountability, transparency, timely resolution, and continuous improvement\n\nSupport strategic pursuits, proposal reviews, renewals, service expansions, and transitions from project-based work to managed services\n\nOwn assigned P&Ls, including revenue, costs, margins, forecasting accuracy, backlog, billing, revenue recognition, delivery risk, and overall client outcomes\n\nMonitor project and financial performance, ensuring accurate project data, reporting, budgets, forecasts, billing schedules, and driving corrective action to protect margins and client confidence\n\nPartner with Finance, Project Management, Resourcing, and Branch Leadership to strengthen project setup, fixed-fee discipline, forecasting, revenue recognition, delivery handoffs, capacity planning, recruiting, and resource utilization\n\nLead, coach, and develop team members through onboarding, feedback, career planning, succession planning, and capability development while fostering a culture of accountability, collaboration, continuous learning, innovation, and responsible AI adoption\n\nWhat You Bring:\n10+ years of professional experience in a consulting, managed services, technology services, or client-facing IT environment\n\nProgressive experience in IT consulting, project delivery, client success, solution governance or a related environment, including people leadership\n\nExperience governing complex technology projects from discovery and solutioning through delivery, escalation and transition\n\nStrong knowledge of SOWs, WBS, estimation, assumptions, change control, project financials, fixed-fee and time-and-materials models, and commercial risk\n\nProven financial acumen across revenue, cost, contribution margin, forecasting, backlog, utilization, pricing and variance management\n\nAbility to build trust with executive, business and technical stakeholders and lead difficult conversations with clarity and confidence\n\nStrong cross-functional judgment, communication, facilitation, negotiation, organization and decision-making skills\nWhat Makes You Extra Awesome:\nPMP, ITIL, consulting, financial or relevant technical certifications are assets\nWhy Work at Long View?\nGreat people and culture\n\nInteresting work - Be part of exciting projects while accessing all the latest technologies\n\nFlexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness\n\nFun is one of our core values","description_format":"text","description_chars":4291,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-15T23:14:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":17,"expected_fill_days":55,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":99276,"is_top_pay":false},"html_url":"https://alion.io/job/long-view-systems-manager-client-success-3","json_url":"https://alion.io/job/long-view-systems-manager-client-success-3.json","meta":{"generated_at":"2026-11-01T00:06:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58339},"rest":"https://alion.io/mcp/rest/get_company?id=58339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flong-view-systems-manager-client-success-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flong-view-systems-manager-client-success-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flong-view-systems-manager-client-success-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/long-view-systems-manager-client-success-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flong-view-systems-manager-client-success-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2656922}},{"tool":"search_jobs","arguments":{"company":"longviewsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2656922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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