SOC Analyst, Junior

Do you get excited about monitoring and management tools that keep environments running securely and reliably? Do you have a passion for cybersecurity, threat detection, and operational excellence?

We are looking for a driven and self-motivated Security Operations Centre Analyst for our Calgary team to help ensure the security, availability, and operational uptime of the tools used to monitor, protect, and manage Long View’s clients’ environments! This is an onsite position based in Northeast Calgary and will require working in shifts and on weekends.

A Day in the Life:

• Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments

• Actively work in security monitoring, event, incident, and case management tools, including SIEM platforms (Sentinel, ArcSight, etc.), SolarWinds - Orion, and various other monitoring solutions, while managing the incident lifecycle through ServiceNow

• Act as the first line of defense within the ITOC, continuously monitoring network, infrastructure, and security alerts, performing initial analysis, and escalating incidents to appropriate technical teams for resolution

• Respond to tickets related to cyber security, infrastructure, network operations, access management, and application performance

• Monitor security events and alerts in SIEM platforms to identify potential threats, perform initial triage, and escalate incidents based on severity and impact

• Conduct real-time threat analysis and support incident response activities, including log analysis, containment actions, and coordination with cross functional teams

• Respond to access requests and support privileged access management tools such as CyberArk

• Complete vulnerability scans, review findings, and remediate or escalate identified risks in accordance with established procedures

• Complete approved changes of IT infrastructure within change windows such as security patching and system maintenance as outlined by the change calendar

• Manage server backups and maintenance plans across the client environment

What You Bring:

• 2+ years of experience working in a Security Operations Centre (SOC), Network Operations Centre (NOC), or similar IT operations environment supporting on-premise and cloud-connected technologies

• Experience working with SIEM, security monitoring, vulnerability management, and IT service management platforms

• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

• Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes

• Experience provisioning new client services and working through customer onboarding tasks

• Experience with first-level server technologies (i.e. remoting into servers, implementing patches)

• Proven ability to troubleshoot and resolve technical and procedural issues across security, infrastructure, and network domains

• Ability to be on-site at a NE Calgary location

• Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights

What Makes You Extra Awesome:

• Security+ and/or ISC2 certification

• CCNA or CCNP certifications

• ITILv4

• Previous experience in a 24x7 operations center

Why Work at Long View:

• Great people and culture

• Recognition programs

• Fun is one of our core values

• Interesting work - Be part of exciting projects while accessing all the latest technologies

• Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness