{"id":2599075,"url":"https://alion.io/job/longbridge-customer-service-executive","title":"Customer Service Executive","company":{"id":1045843,"name":"Longbridge","domain":"longbridge.com","url":"https://alion.io/company/longbridge","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T10:50:21Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-30T05:20:37Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About UsLongbridge is a new-generation, AI-driven online brokerage on a mission to make investing smarter, simpler, and more accessible for everyone. Headquartered in Singapore, we are redefining the investment journey by connecting the stages of “Discovery → Learning → Trading.” With our proprietary AI assistant, Longbridge AI, and a cloud-native infrastructure, we provide retail investors with institutional-grade insights and a seamless global trading network. At Longbridge, you won’t just be working for a brokerage; you’ll be building the future of financial infrastructure.\nAbout the Role\nAs a Customer Service Executive, you will be the first point of contact for our customers, providing timely, accurate and empathetic support across multiple channels, including in-app chat, email and phone.\nAs this is a 24/7 Customer Service team, you must be comfortable working on a rotating shift basis, including night shifts, weekends and public holidays.\nKey Responsibilities:\nRespond to customer enquiries promptly, professionally and patiently, with a focus on resolving issues at the first point of contact.\nProvide accurate and clear information on our products, services, account-related matters and platform features.\nAccurately record customer interactions, enquiries, feedback and complaints in the CRM system.\nIdentify and escalate complex or sensitive cases to the Shift Lead / Senior Customer Service Officer in accordance with established SOPs and escalation procedures.\nMaintain a strong understanding of the company's products, services, policies and procedures to ensure accurate and consistent customer support.\nHandle customer complaints professionally and demonstrate empathy when managing challenging situations.\nWork closely with internal teams to follow up on customer issues and ensure timely resolution.\nMeet or exceed key performance indicators (KPIs), including response time, first-contact resolution (FCR), service quality and customer satisfaction (CSAT).\nMaintain good attendance, punctuality and adherence to assigned shifts.\nSupport other operational activities and initiatives as required by the Customer Service team.\nRequirements\nFluent in English and Mandarin; Bahasa Melayu is an added advantage.\nMinimum 2 years of customer service / contact-centre experience preferred; candidates with relevant experience in brokerage, securities, banking, fintech or financial services will have an advantage.\nBasic knowledge of stocks, equities, trading or financial markets will be an advantage.\nStrong communication, interpersonal and problem-solving skills.\nCustomer-focused, patient and empathetic, with the ability to handle challenging situations professionally.\nComfortable using CRM and digital customer-support platforms.\nWilling and able to work rotating shifts, including night shifts, weekends and public holidays.\nGood attendance, punctuality and reliability.","description_format":"text","description_chars":2901,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Central Banks & Financial Regulators","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-15T07:54:31Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.824,"p_room":0.72,"age_days":45,"expected_fill_days":75,"reasons":["conf:0","velocity","win:mid","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/longbridge-customer-service-executive","json_url":"https://alion.io/job/longbridge-customer-service-executive.json","meta":{"generated_at":"2026-10-30T06:37:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1045843},"rest":"https://alion.io/mcp/rest/get_company?id=1045843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flongbridge-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flongbridge-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flongbridge-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/longbridge-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flongbridge-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2599075}},{"tool":"search_jobs","arguments":{"company":"longbridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2599075},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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