{"id":2649242,"url":"https://alion.io/job/longos-cybersecurity-operations-manager","title":"Cybersecurity Operations Manager","company":{"id":1952750,"name":"Longo's","domain":"longos.com","url":"https://alion.io/company/longos-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vaughan, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"NIST CSF","optional":false},{"name":"PCI DSS","optional":false},{"name":"Scrum","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:09:59Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T01:49:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nAre you a cybersecurity leader who thrives in a fast-paced environment and enjoys solving complex security challenges? Join us as a Manager, Cybersecurity Operations and lead security operations, incident response, and continuous improvement initiatives that help protect our business and Team Members every day.\nPosition: Cybersecurity Operations Manager\nJob Overview:\nThis role provides operational leadership across cybersecurity monitoring, incident triage, investigation coordination, vulnerability management, remediation tracking, vendor coordination, security reporting, and operational follow-up. The role manages cybersecurity analysts, supports team coverage and cross-training, and works with IT teams, vendors, and external partners to resolve security issues and drive remediation actions.\nThe role is also accountable for ensuring incidents are investigated, documented, contained, remediated, and followed through to closure, while maintaining ownership of the incident response plan, escalation paths, operational playbooks, and regular incident response tabletop exercises.\n\nAccountabilities:\nLead day-to-day cybersecurity operations, including security monitoring, incident triage, investigation coordination, vulnerability management, remediation tracking, and operational follow-up.\nAct as the primary internal operational contact for managed security service providers and security vendors, including escalation review, service quality, reporting, and improvement follow-up.\nManage, coach, and develop cybersecurity analysts, including work prioritization, performance management, career development, and quality of delivery.\nBuild appropriate team coverage, cross-training, and documentation to reduce dependency on individual team members.\nEnsure security incidents are appropriately investigated, documented, contained, remediated, and followed through to closure.\nOwn and maintain the incident response plan, escalation paths, operational playbooks, and regular incident response tabletop exercises.\nMake day-to-day operational decisions within established security processes and escalate material risks, exceptions, vendor concerns, or issues requiring leadership direction.\nPrioritize operational activities, remediation efforts, and team capacity based on risk, business impact, service requirements, and available resources.\nDrive continuous improvement of incident response processes, operational procedures, monitoring practices, and security controls.\nSupport cybersecurity initiatives where operational input, testing, implementation support, or transition into ongoing support is required.\nProvide security input into relevant technology and operational changes, and support other areas of IT and the business based on operational demand.\nWork with IT teams, vendors, and external partners to resolve security issues, drive remediation actions, and clarify ownership and timelines.\nUse operational metrics and trends to identify improvement opportunities and report on security performance.\nSupport security assurance, audit, compliance, and third-party security assessment activities as needed.\nHealth and Safety:\nPromotes and endorses Safety Vision “Safety is our way of life”.\nObserves and support Longo’s Safe Work guidelines and other safe work practices.\nRole models the importance of health and safety by always working safely, and calls out and addressed and safety issues.\nRecognizes risks which may pose a danger to Team Members and customers and resolves such issues (where possible) or modifies work, mitigating the risk to Team Member/customer until resolution can be sourced and implemented (i.e. Longo’s Call Center Harassment/Violence Reference Guide)\nEnsures all pre-use checks (where applicable) are conducted and all equipment is maintained to provide for safe operation by Team Members.\nEnsures that TMs are trained to safely carry out their work in the department, and ensures that all work is safely carried out by Team Members.\nKey area of responsibility:\nPartner with IT, Infrastructure, Application Support, Service Desk, vendors, and external partners to address cybersecurity issues and remediation activities.\nProvide security input into technology changes and operational initiatives.\nSupport audit, compliance, security assurance, and third-party security assessment activities.\nEscalate material risks, operational issues, exceptions, vendor concerns, or decisions requiring leadership direction, and act as a point of escalation for urgent cybersecurity issues outside regular business hours when required.\nKey Competencies: \nStrong operational leadership, with the ability to prioritize effectively, make sound decisions, and maintain accountability across the team.\nComfortable working in a hands-on, fast-paced environment with shifting priorities, unexpected issues, and competing deadlines.\nCalm, structured, and solution-focused during incidents, escalations, and high-pressure situations.\nAble to take ownership, make practical recommendations, and drive issues through to resolution.\nEffective at coaching team members while maintaining high standards for quality, documentation, and follow-through.\nAble to operate effectively with incomplete information or unclear ownership, using sound judgement and escalating when leadership direction is required.\nAble to communicate security risks, operational priorities, progress, and decisions clearly to technical teams, vendors, and leadership.\nKnowledge, Skills & Credentials:\nRequired\n6 to 8 years of experience in cybersecurity, security operations, IT infrastructure, or a related technical field.\n1 to 3 years of experience leading, mentoring, or managing cybersecurity analysts, technical teams, or security workstreams.\nExperience with security monitoring, incident triage, incident response, vulnerability management, or security operations.\nExperience overseeing or working within an MSSP-supported security operations model, including alert escalation, incident coordination, and service performance management.\nExperience working with managed security service providers, security vendors, or external security partners.\nFamiliarity with enterprise security technologies across endpoint security, identity and access management, network segmentation, vulnerability management, email security, network security, cloud security, or security service management.\nWorking knowledge of security frameworks or compliance requirements such as PCI-DSS, NIST CSF, ISO 27001, or similar.\nStrong communication, stakeholder management, reporting, and documentation skills.\nExperience maintaining or supporting incident response plans, escalation procedures, playbooks, and tabletop exercises.\nPreferred / Asset\nExperience supporting third-party security assessments, vendor security reviews, or remediation tracking.\nExperience supporting audit, compliance, control validation, or remediation activities.\nExperience developing operational metrics, dashboards, KPIs, KRIs, or management reporting.\nSecurity certifications such as CISSP, CISM, Security+, GCIH, GCIA, or equivalent.\nITIL, PMP, Scrum, or formal project management experience.\nWorking Conditions:\nFull-time, permanent role.\nFast-paced operational environment with shifting priorities, unexpected issues, and competing deadlines.\nRole may require participation in incident response, escalations, vendor coordination, and time-sensitive remediation activities.\nRequires regular communication with technical teams, vendors, external partners, and leadership.\nRequires availability to participate in an on-call or escalation rotation and act as a point of escalation for urgent cybersecurity issues outside regular business hours when required.\nWe may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.\nLongo’s is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.\nNote: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.\nIf you require accommodation, please contact the Human Resources Coordinator at:\nEmail: ","description_format":"text","description_chars":8621,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Online Groceries","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-15T21:09:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/longos-cybersecurity-operations-manager","json_url":"https://alion.io/job/longos-cybersecurity-operations-manager.json","meta":{"generated_at":"2026-10-17T03:11:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1952750},"rest":"https://alion.io/mcp/rest/get_company?id=1952750"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flongos-cybersecurity-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flongos-cybersecurity-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flongos-cybersecurity-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/longos-cybersecurity-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flongos-cybersecurity-operations-manager"}]}