{"id":2322075,"url":"https://alion.io/job/lonza-customer-service-representative","title":"Customer Service Representative","company":{"id":679681,"name":"Lonza","domain":"lonza.com","url":"https://alion.io/company/lonza","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-12T06:23:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T19:20:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Solutions Specialist\nThe actual location of this job is in Jakarta, Indonesia.\nThe role is responsible for establishing and maintaining exceptional customer service and customer satisfaction for standard account base. The role will ensure smooth order / delivery processing of products to our customers.\nThis is a fully site-based role. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.\nWhat you will get:\nAn agile career and dynamic working culture.\nAn inclusive and ethical workplace.\nCompensation programs that recognize high performance.\nA variety of benefits dependent on role and location. The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits .\nWhat you will do:\nSupport the sales team to reach sales objectives. \nHandling customer requirements, assist in quotations, technical support enquiries, quality issues and customer complaints. \nmanaging customer forecast according to GDP (Good Distribution \nPractice) guideline. \nProcess samples request and to generate weekly sales reports. \nFollow up on customer overdue payments with coordination with finance. \nGenerate customer orders, sales relevant information into the system correctly and ensure timely delivery of right products to customers and assist with Inventory management.\nWhat we are looking for:\nDegree in Business Administration, Customer Service or any relevant discipline.\nSignificant years of relevant Customer Service experience and with exposure in import/export documentation for the different SEA countries.\nUnderstands the required document support for export sales.\nWork experience in industries like Chemical, Food, Pharma, Medical or Logistic (freight forwarder / shipping company) or related.\nGood commercial acumen and hands-on experience supporting sales personnel.\nProficiency with Microsoft, Excel, SAP and SFDC.\nExcellent communication skills.\nAbout Lonza\nAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.\nInnovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.\nReady to shape the future of life sciences? 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