{"id":2240601,"url":"https://alion.io/job/lonza-it-infrastructure-operations-sr-manager","title":"IT Infrastructure Operations Sr. Manager","company":{"id":679681,"name":"Lonza","domain":"lonza.com","url":"https://alion.io/company/lonza","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":251000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1413},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T03:44:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IT Infrastructure Operations Sr. Manager\nLocation: Morristown, New Jersey\nAs an IT Infrastructure Operations Sr. Manager, you will lead the operational health, performance, and continuous improvement of global infrastructure services supporting approximately 15-17 sites worldwide. This highly visible leadership role serves as the primary operational interface between managed service providers, infrastructure engineering teams, Site IT leaders, and executive stakeholders. You will play a critical role in building and establishing a new global infrastructure operations organization following the Capsugel spin-off, ensuring reliable, secure, compliant, and scalable technology services that support commercial, R&D, and manufacturing operations.\nWhat you will get:\nA competitive compensation package. In addition, below you will find a comprehensive summary of the benefits package we offer:\nPerformance-related annual bonus\nMedical, dental and vision insurance\n401(k) matching plan\nLife insurance, as well as short-term and long-term disability insurance\nEmployee assistance programs\nPaid time off (PTO)\nHybrid work flexibility\nCareer growth opportunities within a global organization\nCompensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.\nWhat you will do:\nLead global managed service providers responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations.\nOwn day-to-day operational performance, service delivery, governance, and vendor accountability across global infrastructure environments.\nDrive operational excellence through KPI management, scorecards, service reviews, vendor performance management, and continuous improvement initiatives.\nEnsure stable and reliable operation of critical infrastructure services including cloud platforms, datacenter infrastructure, Microsoft 365, identity services, endpoint management, network services, and backup and disaster recovery solutions.\nLead major incident response activities, problem management, change management, and service restoration efforts following ITIL best practices.\nPartner closely with Site IT leaders across the Americas, EMEA, and APAC to support business initiatives, manufacturing operations, infrastructure projects, and site migrations.\nDevelop executive-level reporting and dashboards tracking SLA attainment, service availability, incident trends, customer satisfaction, capacity planning, and operational performance.\nSupport regulated environments by ensuring infrastructure operations comply with quality standards, Computer System Validation (CSV), CFR Part 11 requirements, audit expectations, and change control processes.\nManage operational readiness and successful transition of infrastructure projects into production support environments.\nIdentify opportunities to automate processes, standardize global operations, improve service reliability, and reduce recurring operational issues.\nWhat we are looking for:\nBachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required. Master’s degree preferred.\nExperience leading global infrastructure operations within pharmaceutical, biotechnology, life sciences, healthcare, or other regulated industries.\nDemonstrated experience managing global managed service providers such as TCS or equivalent enterprise service partners.\nProven leadership experience managing large operational teams and supporting organizations across multiple time zones.\nStrong knowledge of enterprise infrastructure technologies across both on-premises and cloud environments.\nExperience with ITIL-based service management including incident, problem, change, and service-level management.\nWorking knowledge of Computer System Validation (CSV), CFR Part 11 requirements, quality systems, and regulated IT environments.\nExperience supporting critical enterprise applications and business operations, including SAP and related technologies preferred.\nStrong vendor management, stakeholder engagement, communication, and business partnering skills with the ability to influence at all organizational levels.\nStrategic thinker with excellent problem-solving abilities, operational leadership skills, and a passion for continuous improvement.\nAbility to translate technical concepts into business-focused solutions and communicate effectively with technical and non-technical stakeholders.\nAbout Lonza\nAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.\nInnovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.\nIf you're ready to help turn breakthrough science into life-changing therapies, we look forward to welcoming you on board.\nReady to shape the future of life sciences? Apply now.","description_format":"text","description_chars":5474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","CRO & CDMO Services","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-11T01:03:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/lonza-it-infrastructure-operations-sr-manager","json_url":"https://alion.io/job/lonza-it-infrastructure-operations-sr-manager.json","meta":{"generated_at":"2026-10-13T04:22:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6849,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679681},"rest":"https://alion.io/mcp/rest/get_company?id=679681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flonza-it-infrastructure-operations-sr-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flonza-it-infrastructure-operations-sr-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flonza-it-infrastructure-operations-sr-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lonza-it-infrastructure-operations-sr-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flonza-it-infrastructure-operations-sr-manager"}]}