{"id":2933432,"url":"https://alion.io/job/lonza-it-on-site-support-specialist","title":"IT On Site Support Specialist","company":{"id":679681,"name":"Lonza","domain":"lonza.com","url":"https://alion.io/company/lonza","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":78,"ghost_share":0,"stale_share":0.641,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cologne, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-20T15:23:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T01:57:13Z","board_verified":false,"closed_at":"2026-10-29T01:57:13Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Title: IT On-Site Support Engineer\nLocation: Cologne\nThe role:\nWe are seeking a skilled and dedicated IT On-Site Support Engineer to provide high-quality, on-site technical support and troubleshooting services, ensuring reliable IT operations and an excellent end-user experience. The successful candidate will be responsible for diagnosing and resolving technical issues, supporting IT systems and infrastructure, and delivering responsive, customer-focused support. This role requires strong technical expertise, excellent problem-solving skills, and effective communication and collaboration with end users, colleagues, and other IT teams to ensure efficient service delivery and continuous improvement.\nThis is a fully site-based role. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.\nWhat you will get:\nAn agile career and dynamic working culture\nAn inclusive and ethical workplace\nCompensation programs that recognize high performance\nA variety of benefits dependant on role and location\nThe full list of our global benefits can be also found on https://www.lonza.com/careers/benefits\nWhat you will do:\nProvide on-site technical support to end users, including VIPs and executives, and support business events such as town halls and client visits, ensuring reliable IT services and a positive user experience.\nInstall, configure, maintain, and troubleshoot computer systems, networks, audiovisual (A/V) equipment, peripherals, operating systems, applications, and network connectivity.\nDiagnose and resolve technical issues, perform routine system maintenance and updates, and collaborate with IT teams to address complex incidents, acting as an escalation point for Infrastructure teams when required.\nDocument and track support activities, incidents, and resolutions in the ticketing system, while providing hands-on support for data center activities in coordination with Global Infrastructure teams, service providers, and vendors.\nAct as an ambassador for Lonza IT Security by enforcing IT security and data protection policies, supporting internal and external audits, and ensuring compliance with company standards and procedures.\nProvide training, guidance, and knowledge sharing to end users on IT systems, applications, and equipment to promote effective usage, improve user confidence, and reduce recurring support requests.\nWhat we are looking for:\nStrong customer service skills with a focus on user satisfaction and service quality.\nSolid technical knowledge and commitment to IT service improvement and best practices.\nExcellent troubleshooting, problem-solving, and decision-making skills.\nAbility to manage incidents and service requests efficiently, meeting agreed service levels.\nStrong communication and collaboration skills, working effectively with local and global IT teams.\nAdaptability to new technologies, changing business needs, and continuous improvement initiatives.\nGood understanding of IT security, data protection, and compliance requirements, with a commitment to continuous learning and knowledge sharing.\nAbout Lonza\nAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.\nInnovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.\nReady to shape the future of life sciences? 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