{"id":2477970,"url":"https://alion.io/job/lonza-material-planning-customer-solutions-specialist","title":"Material Planning & Customer Solutions Specialist","company":{"id":679681,"name":"Lonza","domain":"lonza.com","url":"https://alion.io/company/lonza","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nansha, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":519},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:56:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T05:18:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Location.\nThe actual location of this job is Guangzhou in China.\nIt is a hybrid position responsible for ensuring uninterrupted material supply to support production, and delivering best-in-class service to customers. The role integrates material planning, inventory control, order management, and customer communication to achieve high operational efficiency and customer satisfaction. The position works cross-functionally with procurement, production, warehouse, logistics, sales, quality teams and external customer.\nWhat you will get\nAn agile career and dynamic working culture.\nAn inclusive and ethical workplace.\nCompensation programs that recognize high performance.\nA variety of benefits dependent on role and location.\nThe full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.\nWhat you will do:\nMaterial Planning & Inventory Management:\nDevelop, maintain, and optimize material planning using MRP tool to ensure timely availability of raw materials and packaging.\nAnalyze demand forecasts, production schedules, and inventory status to determine material requirements.\nIssue purchase requisitions or replenishment signals to procurement based on material needs.\nCreate Material Purchase order, follow up open order.\nMonitor supplier delivery performance and escalate risks, delays, or shortages proactively.\nMaintain accurate inventory levels aligned with company targets (safety stock, coverage, MOQ, lead time).\nPerform root-cause analysis on supply shortages, material discrepancies, and planning exceptions.\nCoordinate with warehouse teams on incoming material priorities, cycle counts, and accuracy improvements.\nContinuously improve planning parameters and system data integrity.\nParticipant in the supplier performance review and improvement plan.\nProduction & Cross-Functional Coordination:\nProvide material availability insights to production planners and operations teams.\nParticipate in production meetings to identify and mitigate potential material-related disruptions.\nCollaborate closely with procurement on supplier issues, capacity constraints, and cost optimization initiatives.\nCustomer Service & Order Management:\nAct as the primary liaison for customer order fulfillment, delivery planning, and service communication.\nProcess customer orders in the SAP system accurately and on time.\nMonitor order status, shipping plans, and delivery milestones, ensuring alignment with customer expectations.\nHandle customer inquiries, complaints, and escalations professionally and promptly.\nTrack OTIF (On-Time In-Full) performance and implement corrective actions when targets are not met.\nPrepare and communicate customer-facing reports (order status, backlog, forecast, inventory, etc.).\nWork with logistics to ensure transportation readiness and efficient shipment execution.\nData Management & Reporting:\nMaintain accurate planning master data: lead times, MOQ, supplier parameters, item attributes.\nGenerate and analyze weekly/monthly reports on inventory, material availability, OTIF, and supply risks.\nSupport internal and external audits related to materials, customer service, and supply chain processes.\nReport the risk and recommend exception management activities.\nContinuous Improvement & Compliance:\nParticipate in supply chain improvement projects (process optimization, system enhancements, KPI improvement).\nEnsure compliance with company policies, regulatory requirements, and safety/environmental standards.\nSupport digitalization initiatives within planning and customer service workflows.\nWhat we are looking for:\nDegree：Bachelor\nField of Study：Supply Chain Management, Logistics, Business Administration, or equivalent.\nEnglish： Business Fluent\nExperience\n2-5 years of experience in material planning, supply chain, production planning, or customer service.\nExperience in manufacturing environments preferred.\nTechnical Skills\nStrong knowledge of MRP/MPS systems and ERP tools (e.g., SAP, Microsoft Dynamics).\nProficiency in Microsoft Excel and data analysis tools.\nUnderstanding of supply chain principles: demand planning, inventory management, procurement, logistics.\nSoft Skills\nClear communication and professional customer-handling skills.\nStrong problem-solving and sense of urgency.\nAbility to work cross-functionally in fast-paced environments.\nProficient in English.\nAbout Lonza\nAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.\nInnovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.\nReady to shape the future of life sciences? Apply now.","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T21:56:31Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.529,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/lonza-material-planning-customer-solutions-specialist","json_url":"https://alion.io/job/lonza-material-planning-customer-solutions-specialist.json","meta":{"generated_at":"2026-10-21T20:47:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679681},"rest":"https://alion.io/mcp/rest/get_company?id=679681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flonza-material-planning-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flonza-material-planning-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flonza-material-planning-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lonza-material-planning-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flonza-material-planning-customer-solutions-specialist"}]}