{"id":2508878,"url":"https://alion.io/job/lonza-quality-customer-interface-sea-manager","title":"Quality Customer Interface SEA Manager","company":{"id":679681,"name":"Lonza","domain":"lonza.com","url":"https://alion.io/company/lonza","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7013},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:34:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T02:22:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a Regional Customer Interface Quality Manager (SEA & AU/NZ), you will serve as the primary Quality interface between Commercial teams and customers across Southeast Asia and Australia/New Zealand and Lonza’s CHI manufacturing network.\nYou will be responsible for ensuring customer Quality requirements, inquiries, technical requests, complaints and escalations are effectively coordinated and resolved in a timely and compliant manner. Acting as the Voice of the Customer, you will work across a regional, cross-functional environment to drive quality improvements and strengthen customer partnerships.\nThis is a fully site-based role. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.\nThis role requires approximately 50% regional travel to support customers and business needs across Southeast Asia and Australia/New Zealand.\nWhat you’ll get\nAn agile career and dynamic working culture.\nAn inclusive and ethical workplace.\nCompensation programs that recognize high performance.\nA variety of benefits dependent on role and location.\nThe full list of our global benefits can be found here:https://www.lonza.com/careers/benefits.\nWhat you’ll do:\nServe as the primary Quality point of contact for Commercial teams and customers across SEA and AU/NZ.\nPartner with Commercial teams to understand and address customer Quality requirements, inquiries and technical requests.\nCoordinate timely and accurate responses to customer Quality inquiries in accordance with Lonza Quality standards and applicable regulatory requirements.\nAct as the key Quality liaison between Commercial teams, customers and CHI manufacturing sites across the regional network.\nCoordinate customer Quality complaints, escalations and investigations, ensuring appropriate stakeholders are engaged and actions are progressed within agreed timelines.\nSupport root cause investigations and the implementation of effective corrective and preventive actions (CAPA).\nMonitor customer complaint trends and identify recurring issues, emerging risks, and opportunities for improvement.\nAct as the Voice of the Customer within the Quality organization by translating customer feedback and business needs into actionable improvement initiatives.\nPartner with Site Quality and cross-functional teams to drive continuous improvement and standardization across the manufacturing network.\nEnsure customer-facing Quality documentation, responses and information are accurate, current and compliant with applicable requirements.\nEstablish and maintain regional Quality reporting and trending tools to provide visibility of customer complaints, inquiries, trends and improvement initiatives.\nAnalyze Quality data and trends to identify opportunities for proactive improvement and risk reduction.\nPrepare and present Quality performance updates and relevant insights to Regional Quality and business stakeholders.\nLead and facilitate cross-functional discussions and initiatives within a matrix organization.\nSupport customer Quality meetings, reviews and audits as required.\nEnsure all activities are performed in accordance with applicable Quality Management Systems, GMP requirements, and Lonza policies.\nWhat we’re looking for:\nBachelor's degree in pharmacy, Pharmaceutical Sciences, Life Sciences, Biotechnology, Chemistry, or related scientific discipline.\n5-10 years of relevant experience in Quality Assurance, Customer Quality or a related Quality function within the pharmaceutical, biotechnology or regulated life sciences industry.\nExperience working with customers and/or Commercial teams in a regulated environment.\nStrong understanding of pharmaceutical Quality Management Systems and applicable GMP requirements.\nExperience managing customer complaints, Quality investigations, root cause analysis and CAPA.\nStrong stakeholder management and communication skills, with the ability to work effectively with both technical and commercial audiences.\nDemonstrated ability to influence and drive outcomes within a matrix organization without direct authority.\nStrong written and verbal English communication skills.\nAdditional ASEAN language capability would be an advantage.\nAbout Lonza\nAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.\nInnovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.\nReady to shape the future of life sciences? Apply now.","description_format":"text","description_chars":5105,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","CRO & CDMO Services","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T08:34:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lonza-quality-customer-interface-sea-manager","json_url":"https://alion.io/job/lonza-quality-customer-interface-sea-manager.json","meta":{"generated_at":"2026-10-15T09:37:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679681},"rest":"https://alion.io/mcp/rest/get_company?id=679681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flonza-quality-customer-interface-sea-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flonza-quality-customer-interface-sea-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flonza-quality-customer-interface-sea-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lonza-quality-customer-interface-sea-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flonza-quality-customer-interface-sea-manager"}]}