{"id":2143475,"url":"https://alion.io/job/lookers-customer-advisor-2","title":"Customer Advisor","company":{"id":678164,"name":"Lookers","domain":"lookers.com","url":"https://alion.io/company/lookers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:36:40Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T07:19:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. \nWe believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.\nNewcastle Customer Contact Centre\nContract Type: Permanent - Full Time\n Hours: (40 hours per week) Monday to Saturday 8am to 6pm \nSalary: up to £30,000 OTE (including basic of £22,000, plus bonus)\n\nBe the Voice of Lookers - Join Us as a Customer Advisor\nAre you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers - driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.\nAs a Customer Advisor, you’ll be at the front line of interaction with our customers - handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.\nWhat You'll Be Doing\n Service & Aftersales Support\nBooking essential maintenance efficiently and accurately via Outbound calls\nPromote and sell service plans to retain customers\nIdentify upsell opportunities during booking\nProvide consistent and professional responses to all enquiry types\n Customer Experience Delivery\nMaintain a friendly, engaging, and helpful tone across all channels\nEnsure customer service aligns with Lookers and manufacturer standards\n Quality & Performance\nMeet or exceed performance expectations across outbound activity\nMaintain high-quality notes, recall checks, and accurate data entry\nAct as an extension of the dealership team - both sales and aftersales\nSupport lead generation for new/used vehicle sales\n Technology & Processes\nUse Lookers systems and CRM platforms efficiently\nKeep up to date with brand, product, and system training\nEnsure GDPR compliance and data accuracy in all interactions\n Working with Others\nBuild supportive relationships with colleagues and dealership teams\nTake ownership of problems and follow them through to resolution\nChampion a positive, collaborative, and customer-focused culture\n Learning & Development\nComplete all mandatory Lookers and manufacturer training\nStay updated on changes in product offerings, FCA guidelines, and legislation\nContinuously improve your communication, organisation, and sales skills\nWhat We're Looking For\nPrevious experience in a customer service, contact centre, or sales environment (preferred)\nStrong communication skills - written and verbal\nConfident working with technology and CRM systems\nTarget-driven mindset with attention to detail\nTeam player who enjoys helping others and learning new skills\nFlexibility to work on a rota including weekends and bank holidays\nCore Benefits:\nCompetitive salaries with structured pay scales and progression as you grow within the business\nGenerous annual leave that increases with your length of service\nEnhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave\nAccess to Techscheme for discounted technology purchases with flexible payments\nHealth & Wellbeing:\nEyecare vouchers to help cover vision care needs\nSmart Health - 24/7 access to GP services to support your mental and physical wellbeing\nDental insurance for everyday dental care and unexpected treatments\nOptional critical illness cover for peace of mind during life's most challenging moments\nFinancial Wellbeing:\nMyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app\nFree will writing services to help plan for the future\nFlexible life assurance options and partner life assurance for added protection\nLeisure & Lifestyle:\nDiscounted gym memberships to support an active lifestyle\nTravel insurance to help you explore with confidence\nAccess to home and technology vouchers\nbYond card and a wide range of exclusive retail and lifestyle discounts\nWe strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.\nLookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. \nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.\nWe take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. 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