{"id":2340231,"url":"https://alion.io/job/loop-health-customer-support-associate-2","title":"Customer Support Associate","company":{"id":2892,"name":"Loop Health","domain":"loophealth.com","url":"https://alion.io/company/loop-health","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":66,"open_postings":23,"ghost_share":0.565,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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customer experience.\nHandle complaints and escalations, identify the root cause, provide suitable resolutions, and ensure timely closure.\nCoordinate with diagnostic centres, phlebotomists, laboratories, operations teams, and customers to resolve service-related issues.\nSupport customers with test bookings, rescheduling, cancellations, sample collection requirements, report availability, and report-related queries.\nExplain test requirements, preparation guidelines, timelines, and other relevant information clearly to customers.\nFollow up proactively with customers and internal teams to ensure pending issues are resolved within defined timelines.\nProvide accurate information about diagnostic services, processes, and policies while maintaining a customer-first approach.\nFollow defined communication procedures, quality standards, and escalation processes.\nMaintain accurate records of customer interactions and ensure all cases are appropriately documented.\nTake ownership of customer concerns and go the extra mile to ensure a positive customer experience.\nWhat we are looking for\nPrior experience in a call center/BPO environment is mandatory.\n3-6 years of experience in customer support, preferably in diagnostics, healthcare, hospitals, insurance, or other service-oriented businesses.\nExperience handling voice-based customer support is preferred.\nStrong communication and active listening skills with the ability to handle different customer personalities and situations.\nFluency in English and Hindi is mandatory.\nCustomer-first mindset with strong problem-solving and ownership skills.\nAbility to communicate information clearly and empathetically over the phone.\nStrong multitasking, prioritization, and time-management skills.\nComfortable working with multiple stakeholders and internal teams to resolve customer issues.\nBasic proficiency with CRM/ticketing systems and other customer support tools.\nWillingness to work in rotational shifts with 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