{"id":2903409,"url":"https://alion.io/job/loop-subscriptions-customer-success-manager","title":"Customer Success Manager","company":{"id":7219,"name":"Loop Subscriptions","domain":"loopwork.co","url":"https://alion.io/company/loop-subscriptions","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-20T07:19:08Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T20:31:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Loop\nLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.\nWe are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.\nOur DNA:\n High Agency action over instruction\nHigh Ethics trust is the foundation\nPositive Attitude solutions over excuses\nImpact-Driven if it doesn't move the needle, it doesn't matter\nAbout the CSM Role\n You will manage and grow relationships with high-growth DTC brands in US and Europe. As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.\nResponsibilities\nOwn Merchant NPS, retention, product adoption, and revenue expansion via referrals\n\nManage client relationships end-to-end and drive measurable business impact for merchants\nMonitor client performance, share actionable insights, and support throughout their journey\nCollaborate with marketing on case studies, merchant stories, and product use-case promotion\nBuild deep understanding of DTC/e-commerce and represent Loop in communities and social channels\nIdeal Profile\n 3-5 years of experience in customer success or client-facing roles\nStrong communication skills and comfort with Excel\nSolution-oriented, proactive, and enjoys talking to people\nHigh ownership mindset, diligent, and growth-driven\nSaaS experience preferred but not required\nPerks\nAnnual Leaves\nFree lunch and snacks\nAnnual company retreat\nInsurance","description_format":"text","description_chars":1784,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-20T07:19:08Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","urgency","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/loop-subscriptions-customer-success-manager","json_url":"https://alion.io/job/loop-subscriptions-customer-success-manager.json","meta":{"generated_at":"2026-10-23T21:48:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7219},"rest":"https://alion.io/mcp/rest/get_company?id=7219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floop-subscriptions-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floop-subscriptions-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floop-subscriptions-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loop-subscriptions-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floop-subscriptions-customer-success-manager"}]}