{"id":3950695,"url":"https://alion.io/job/loopai-customer-success-manager-20-35000","title":"Customer Success Manager - $20-35,000","company":{"id":720225,"name":"Loopai","domain":"loopai.com","url":"https://alion.io/company/loopai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","CL"],"hiring_countries_total":5,"salary":{"min":20000,"max":35000,"currency":"USD","period":"year","gross":null,"usd_annual":35000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HubSpot","optional":true},{"name":"Jira","optional":true},{"name":"Salesforce","optional":true},{"name":"SQL","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-12T14:34:22Z","employer_posted_date":null,"last_verified_at":"2026-10-12T14:34:22Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"About Loop\nLoop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands - bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.\n\nLoop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.\n\nLoop has built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.\n\nAbout the Role\nWe're looking for an exceptionally bright, highly technical, customer-focused Customer Success Manager to join our growing team.\n\nThis is not a traditional Account Management or Customer Service role. Success in this position comes from becoming a trusted implementation partner—guiding customers through onboarding, technical integrations, platform configuration, training, and ongoing adoption.\n\nYou'll work directly with customers, Product, Engineering, Sales, and Operations to ensure every implementation is smooth, every issue is solved quickly, and customers achieve value from day one.\n\nOutstanding communication skills are absolutely essential. You'll spend much of your day speaking with US-based customers and internal stakeholders, so you should have native or near-native English fluency, both written and spoken.\n\nWhat You'll Do\n\nOwn customer onboarding from contract signature through successful launch.\n\nLead customer implementation projects, ensuring timelines and milestones are achieved.\n\nCoordinate integrations with POS systems and other third-party platforms.\n\nConfigure customer accounts and validate data quality.\n\nDeliver onboarding sessions and customer training.\n\nTroubleshoot technical issues and work closely with Engineering to resolve complex problems.\n\nTranslate technical concepts into language customers can easily understand.\n\nManage multiple implementation projects simultaneously while maintaining exceptional customer communication.\n\nMonitor customer health and proactively identify opportunities to improve adoption.\n\nDocument customer requirements, workflows, and implementation processes.\n\nBecome a product expert capable of advising customers on best practices.\n\nWork cross-functionally with Sales, Product, Engineering, and Operations to continuously improve the customer experience.\n\nMaintain accurate customer records within our CRM and internal systems.\n\nWho You Are\nYou are naturally curious, highly organized, and genuinely enjoy solving problems.\n\nYou thrive in fast-moving startup environments where every day looks different.\n\nYou communicate with confidence, remain calm under pressure, and enjoy working directly with customers.\n\nRequired\n\nNative or near-native English communication skills (spoken and written).\n\n2+ years in Customer Success, Implementation, Solutions Consulting, Technical Support, Professional Services, or a similar customer-facing technical role.\n\nExperience managing multiple customer projects simultaneously.\n\nExcellent project management and organizational skills.\n\nHighly technically proficient—you don't need to be a software engineer, but you should be comfortable understanding APIs, integrations, troubleshooting, and technical workflows.\n\nStrong analytical and problem-solving abilities.\n\nAbility to explain technical concepts to non-technical audiences.\n\nComfortable working directly with US customers.\n\nExperience using CRMs and modern SaaS tools.\n\nStrong ownership mentality and ability to work independently.\n\nLocated in Latin / South / Central America.\n\nPreferred Experience\nExperience with any of the following would be highly valuable:\n\nSaaS implementations\n\nAPIs and system integrations\n\nPOS systems\n\nRestaurant technology\n\nSQL\n\nJSON\n\nZapier or workflow automation tools\n\nJira\n\nHubSpot, Salesforce, or similar CRM platforms\n\nCustomer onboarding\n\nTechnical account management\n\nEnterprise software\n\nWhat Success Looks Like\nWithin your first six months you will:\n\nSuccessfully onboard and launch customers with minimal supervision.\n\nBuild trusted relationships with customer stakeholders.\n\nManage multiple concurrent implementations while consistently meeting deadlines.\n\nResolve customer issues quickly and professionally.\n\nMaintain high customer satisfaction throughout the onboarding process.\n\nBecome a trusted internal expert on implementation best practices.\n\nContribute ideas that improve customer experience and operational efficiency.\n\nWhat We're Looking For\nWe value people who are:\n\nExceptionally intelligent and quick learners.\n\nHighly organised.\n\nCurious and technically minded.\n\nExcellent communicators.\n\nCustomer obsessed.\n\nCalm under pressure.\n\nResourceful problem solvers.\n\nComfortable with ambiguity.\n\nBias towards action.\n\nTeam-first and low ego.\n\nHiring Process & AI DisclosureAt Loop AI, we may use AI tools to support parts of the hiring process - reviewing applications, analyzing responses, supporting interview workflows. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by people. Questions about how your data is processed? Reach out directly.\nAccessibility & Reasonable AccommodationsLoop AI is committed to providing an accessible and inclusive hiring process. If you require a reasonable accommodation at any stage of the recruitment process, please let us know and we'll work with you to provide appropriate support.\nOriginally posted on Himalayas","description_format":"text","description_chars":5974,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-09T02:28:45Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.774,"p_room":0.55,"age_days":29,"expected_fill_days":27,"reasons":["seen:29","velocity","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":35000,"is_top_pay":false},"html_url":"https://alion.io/job/loopai-customer-success-manager-20-35000","json_url":"https://alion.io/job/loopai-customer-success-manager-20-35000.json","meta":{"generated_at":"2026-11-12T02:44:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720225},"rest":"https://alion.io/mcp/rest/get_company?id=720225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floopai-customer-success-manager-20-35000"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floopai-customer-success-manager-20-35000"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floopai-customer-success-manager-20-35000"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loopai-customer-success-manager-20-35000\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floopai-customer-success-manager-20-35000"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950695}},{"tool":"search_jobs","arguments":{"company":"loopai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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