{"id":2913169,"url":"https://alion.io/job/lopterra-services-account-manager","title":"Account Manager","company":{"id":4451785,"name":"Lopterra Services","domain":"lopterraservices.com","url":"https://alion.io/company/lopterra-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":600000,"currency":"NGN","period":"month","gross":null,"usd_annual":5436},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-29T06:13:31Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Position:Account Manager\nIndustry: Financial Services\nLocation:Victoria Island, Lagos \nWork Mode:Full-time, Hybrid (2 days onsite)\nRemuneration:N400,000 - N600,000\nAbout Our Client\nOur client is a financial technology company that helps businesses and individuals move money across borders. They support clients with international payments, foreign exchange (FX), and cross-border transaction solutions across multiple markets. Their goal is to make global payments faster, more reliable, and easier for the businesses and individuals who depend on them. They work with SMEs, corporates, and high-net-worth clients who need secure and efficient ways to send, receive, and manage international payments. \nAbout You\nWe are seeking an account manager who will be responsible for managing assigned customer accounts, maintaining regular communication with clients, identifying transaction opportunities, and supporting revenue growth through repeat business, cross-selling, and upselling.\nThe successful candidate will work closely with the sales, treasury, operations, and compliance teams to ensure customers receive timely support, transactions are followed through properly, and client issues are escalated and resolved quickly. \nJob description\nManage and grow assigned client accounts by maintaining strong relationships with existing FxBridge customers and ensuring they continue to use FxBridge for their cross-border payment needs.\n\nDrive repeat transactions and account growth by proactively following up with customers, identifying upcoming payment needs, and increasing transaction volume across assigned accounts. \n\nServe as the main day-to-day client contact by staying close to customers, understanding their business needs, resolving issues quickly, and ensuring a strong client experience. \n\nIdentify cross-sell and upsell opportunities by understanding each customerʼs transaction patterns, destination countries, payment frequency, and broader business requirements. \n\nMonitor customer activity and re-engage dormant accounts by tracking inactive or low-volume customers and proactively restoring transaction activity.\n\nCoordinate with treasury, compliance, and operations teams to ensure customer transactions are priced properly, processed smoothly, and communicated clearly to clients.\n\nManage client handovers from the sales team by ensuring new customers are properly introduced, account details are documented, and follow-up ownership is clear after the first transaction.\n\nEscalate and resolve client issues by coordinating internally, keeping customers updated, and ensuring problems are followed through to closure.\n\nMaintain accurate account records by updating customer conversations, transaction opportunities, follow-ups, expected payment dates, blockers, and next steps in the company's CRM or tracking system.\n\nProvide customer and market insights to leadership by sharing client feedback, competitor information, pricing concerns, service issues, churn risks, and account growth opportunities.\n\nSupport revenue retention and expansion by ensuring existing customers see FxBridge as their preferred partner for recurring cross-border payments. \n\nRequirements\n2-4 years of experience in account management, relationship management, business development, customer success, sales, or a similar role.\n\nStrong communication and relationship-building skills.\n\nAbility to manage existing customers and identify new opportunities within assigned accounts.\n\nComfortable engaging business owners, finance teams, procurement teams, and decision-makers. \n\nStrong follow-up discipline and ability to manage multiple customer conversations at once. \n\nCommercially minded, with the ability to identify revenue opportunities and grow customer accounts. \n\nHighly organized and comfortable working with CRM tools, Google Sheets, and internal tracking systems. \n\nComfortable working with targets and being measured on customer retention, account growth, and revenue contribution. \n\nExperience in fintech, payments, banking, FX, logistics, trade, import/export, or B2B sales is a plus. \n\nUnderstanding of cross-border payments, supplier payments, or international trade is a strong advantage. \n\nBenefits\nPerformance-based incentives.\n\nHybrid work schedule.\n\nPensions and Health Insurance.\n\nCollaborative and performance-driven work environment.\n\nWhy you should join our client\nJoin a fast-growing cross-border payments company serving real business needs. \n\nWork directly with experienced sales, treasury, operations, and compliance teams. \n\nGain exposure to fintech, FX, international payments, customer success, and B2B relationship management. \n\nPlay a key role in growing customer accounts and improving customer experience. \n\nOpportunity to grow into a Senior Account Manager, Sales Executive, or Customer Success leadership role based on performance.","description_format":"text","description_chars":4866,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Hybrid 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