{"id":1787086,"url":"https://alion.io/job/lore-group-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":2251001,"name":"Lore Group","domain":"loregroup.com","url":"https://alion.io/company/loregroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61000,"max":63000,"currency":"USD","period":"year","gross":null,"usd_annual":63000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T02:07:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.\nWho we're looking for\nThis second in command leadership role will coordinate and work directly with the Front Office Manager to ensure the highest levels of Guest Service. This position will supervise Guest Service Agents, Bell Staff and Valet. This high profile leadership role will participate in all hotel management meetings, financial reviews, guest service index analysis, VIP Guest focus and of course colleague and guest problem solving.\nRole of Assistant Front Office Manager:\nWelcome guests in a warm, personable, sincere, and friendly manner \nProvide guest with information they inquire about (i.e. hotel information, nearest spa, etc.) \nSupervise the efficient operations of reception including check in/out procedures \nCommunicate any relevant information to the Front Office Director and the Concierge \nEnsure Front Office teams are fully prepared to work for the shift \nOversee front desk operations, ensuring efficiency and service quality and accuracy of check-lists. \nMonitor and approve timecards of hourly employees. \nAssist in recruitment, training, and performance evaluations of front desk staff. \nManage daily financial reports, reservations handling and room revenue tracking. \nHandle guest complaints that require managerial intervention. \nWork on improving efficiency through system enhancements and procedural updates. \nManage reservations and make sure all payments are collected in timely manner (no-shows, cancellations, VCCs) \nAttend weekly Operations meetings. \nSupport the Front Office Manager in strategic initiatives and departmental improvements. \nDrive the team in guest engagement to ensure the review activity (Tripadvisor, revinate) \nThis position requires the following knowledge, skills and abilities\nFun and welcoming personality is a MUST \nLeadership/managerial experience is preferred \nA minimum of 2 years hotel front desk experience \nAbility to lead a team \nExcellent communication skills; both verbal and written \nPossess poise, elegance and a calm demeanor in all situations \nExceptional organizational skills \nFlexible schedule is required to meet the needs of the business\nSalary:\n$61,000.00 - $63,000.00\nBenefits\nAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:\nMedical, dental, and vision insurance for full-time employees\nSix complimentary nights each year at any Lore Group hotel\nLore Group employee and immediate family rates\nLore Group friends and family rates\n50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery\n50% discount at Lore Group restaurants and bars\nPaid vacation days - entitlement increasing annually \nNine paid holidays annually\nSeven paid sick days annually, as established in Washington, D.C.\nCompany-paid life insurance equal to 1.5 times annual salary\nEmployee Assistance Program\nReferral incentives\n401(k) with a 5% match\nTraining and development programs\nAdditional perks through Cigna\nComplimentary employee meals - lunch and dinner daily\nEmployee recognition programs\nEqual Employment Opportunity\nLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.\nLocation: Washington, DC","description_format":"text","description_chars":4305,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T17:29:35Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.798,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":63000,"is_top_pay":true},"html_url":"https://alion.io/job/lore-group-assistant-front-office-manager","json_url":"https://alion.io/job/lore-group-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-11T04:08:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2504,"day_limit":5000,"remaining_today":2496,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251001},"rest":"https://alion.io/mcp/rest/get_company?id=2251001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flore-group-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flore-group-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flore-group-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lore-group-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flore-group-assistant-front-office-manager"}]}