{"id":2649536,"url":"https://alion.io/job/lore-group-front-office-agent","title":"Front Office Agent","company":{"id":2251001,"name":"Lore Group","domain":"loregroup.com","url":"https://alion.io/company/loregroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T21:12:27Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T03:42:44Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.\nCore Essential Functions\nAnswer reservation calls, emails, and online inquiries professionally.\n\nProcess new reservations, changes, and cancellations accurately.\n\nProvide guests with information about rooms, rates, amenities, and hotel services.\n\nPromote room upgrades and special offers when appropriate.\n\nCoordinate guest requests with hotel departments to ensure a seamless stay.\n\nMaintain accurate reservation records and guest profiles.\n\nResolve reservation-related guest concerns promptly and professionally.\n\nPerform other duties as assigned.\n\nKnowledge, Skills and Abilities\nHotel Experience is not required - Fun and welcoming personality is a MUST\n\nAbility to learn and maintain knowledge of current hotel and nearby events\n\nA minimum of 1 -2 years hospitality experience is preferred but not required\n\nExcellent communication skills; both verbal and written is a MUST\n\nPossess poise, elegance and calm demeanor in all situations\n\nExceptional Organizational skills\n\nFlexible schedule is required to meet the needs of the business\n\nCompensation\n$24.00 per hour\nBenefits\nAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:\nMedical, dental, and vision insurance for full-time employees\nSix complimentary nights each year at any Lore Group hotel\nLore Group employee and immediate family rates\nLore Group friends and family rates\n50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery\n50% discount at Lore Group restaurants and bars\nPaid vacation days - entitlement increasing annually \nNine paid holidays annually\nSeven paid sick days annually, as established in Washington, D.C.\nCompany-paid life insurance equal to 1.5 times annual salary\nEmployee Assistance Program\nReferral incentives\n401(k) with a 5% match\nTraining and development programs\nAdditional perks through Cigna\nComplimentary employee meals - lunch and dinner daily\nEmployee recognition programs\nEqual Employment Opportunity\nLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.\nLocation: Washington, DC","description_format":"text","description_chars":3218,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-15T21:12:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/lore-group-front-office-agent","json_url":"https://alion.io/job/lore-group-front-office-agent.json","meta":{"generated_at":"2026-10-24T13:15:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251001},"rest":"https://alion.io/mcp/rest/get_company?id=2251001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flore-group-front-office-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flore-group-front-office-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flore-group-front-office-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lore-group-front-office-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flore-group-front-office-agent"}]}