{"id":4193018,"url":"https://alion.io/job/lore-group-guest-experience-agent","title":"Guest Experience Agent","company":{"id":2251001,"name":"Lore Group","domain":"loregroup.com","url":"https://alion.io/company/loregroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0.167,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T19:55:20Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:55:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heartof an evolving Shoreditch.\nThe Guest Experience Agent\nAs the Guest Experience Agent, you will play a key part in creating unforgettable guest experiences, ensuring that each guest receives personalized attention and exceptional service from the moment they arrive until the end of their stay.The role will report directly to the Assistant Front Office Manager and will have a dotted reporting line to the Rooms Operation Manager at the location the position is based at.\nDuties & Responsibilities\nCreate memorable first impressions, warmly welcoming guests and delivering a smooth, personalised check-in experience.\nAnticipate individual guest needs, providing thoughtful recommendations, handling special requests and adding personal touches that make every stay feel exceptional.\nBe a trusted point of contact throughout the guest journey, working closely with hotel teams to coordinate requests, luggage, rooming and other arrangements seamlessly.\nTurn challenges into positive experiences, resolving guest concerns with empathy, confidence and a genuine desire to exceed expectations.\nBring the destination to life, sharing expert local knowledge and arranging dining, transportation, tours and experiences tailored to each guest.\nBuild lasting guest relationships, recognising returning guests, capturing preferences and feedback, and helping maintain exceptional standards across every touchpoint.\nSalary: £26,881 + service charge and benefits\nThis is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:\nGuest experience including dinner and drinks\n6 complimentary nights a year at any Lore Group hotel\nLore Group Employee & Immediate Family Rates\nLore Group Friend and Family Rates\n50% Employee discount and 25% Friends and Family discount at over 1000 partner hotels via Lore Discovery\n50% discount in Lore Group restaurants and bars\nContribution towards Health Cash Plan\nLife Assurance\n2 days paid volunteering leave per year\nLength of service incentives (additional holiday)\nBespoke training programmes\nFree meals on duty\nIncentives such as Ride-to-Work and season ticket loan\nQuarterly employee award ceremony and company staff parties\nEmployee assistance programme\nLocation: London","description_format":"text","description_chars":3112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-12T19:55:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T21:33:21Z"},"pay":null,"html_url":"https://alion.io/job/lore-group-guest-experience-agent","json_url":"https://alion.io/job/lore-group-guest-experience-agent.json","meta":{"generated_at":"2026-11-12T21:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251001},"rest":"https://alion.io/mcp/rest/get_company?id=2251001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flore-group-guest-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flore-group-guest-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flore-group-guest-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lore-group-guest-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flore-group-guest-experience-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4193018}},{"tool":"search_jobs","arguments":{"company":"loregroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4193018},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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