{"id":4178509,"url":"https://alion.io/job/loreal-consumer-care-intern-mf","title":"Consumer Care Intern (m/f)","company":{"id":1047779,"name":"L'Oréal","domain":"loreal.com","url":"https://alion.io/company/loreal-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":92,"open_postings":149,"ghost_share":0,"stale_share":0.289,"repost_share":0.02,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zagreb, Croatia"],"countries":["HR"],"hiring_countries":["HR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:49:07Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:49:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, andrewarding. We are one group, but with many opportunities. Join us and became a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 37 iconic international brands in our Group portfolio makes your adventure limitless!\nDiscover the world of L’Oréal by applying for:\nConsumer Care Intern (m/f)\n(student contract)\nBased in our office in Zagreb\nYOUR ROLE:\nWe're looking for a new colleague (m/f) who will be the part of our Zagreb team, having the chance to work with colleagues from the whole L’Oréal Adria Balkan region. Position of Consumer Care Intern requires motivated, agile and organized person who will be responsible for:\nManaging interactions across our brands’ social media channels, live chat, phones and e-mails to offer an excellent consumer experience and create engaging conversations. \nEnsuring excellent customer service by providing detailed information about our products, brands and the Group.\nClosely cooperating withMarketing, Digital, Legal, Scientific, Corporate Communication teams.\nReaching KPIs while ensuring the high qualitative standard of the service provided.\nActing as an in-house consumer care insights expert who connects consumers to the business by generating actionable reports that lead to optimization and efficiency in performance.\nYOUR JOB MISSION:\nWith us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want to spread your wings by constantly exploring and upgrading yourself in various areas.\nTHE IDEAL PROFILE:\nPreferably holds a Bachelor’s Degree\nHasactive student rights forminimum of 12 months\nHas excellent written and verbal communication skills\nHas strong interpersonal and organizational skills\nIs able to work in a dynamic environment and is an efficient multi-tasker\nWorks with transparency, integrity and with respect for others\nIs skilled in MS Office (with focus on Excel and Power Point)\nIs fluent in Croatian and English language\nKnowledge of Slovenian is an advantage \nWONDERING WHO YOU WOULD WORK WITH?\nOur L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition - creating L’Oréal, for the future!\nOn this position, you would be based in Zagreb, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!\nWe’re proud to say that L’Oréal Adria Balkan region is winner of several „Zlatni indeks“ awards in Croatia and recognized as one of top employers in Serbia with recognition „Vrh poslodavac“!\nWHAT WE CAN OFFER YOU?\nYou might be a cosmetics junkie - or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we’re always here to help, celebrate and cheer one another! That’s what makes the glue of L’Oréal: the people. But apart from that, we also appreciate and share our love for:\nNumerous opportunities for constant learning, with many online&offline educations!\nOur colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!\n Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it \nOur Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well\nFlexibility. As simple as that - from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!\nWe don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?\nThe fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!\nFind more about our projects & brands that we’re so proud on, and our Adria Balkan region on this LINK!\nOUR VALUES\nPassion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.\nIf you are ready for this challenge apply by sending your CV and cover letter in English by 26.11.2026.\nOnly short listed candidates will be contacted.\nAll applications will be treated in the strictest confidentiality.","description_format":"text","description_chars":5218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Croatian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Croatia","iso":"HR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Skincare","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-11-12T16:49:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-12T18:06:03Z"},"pay":null,"html_url":"https://alion.io/job/loreal-consumer-care-intern-mf","json_url":"https://alion.io/job/loreal-consumer-care-intern-mf.json","meta":{"generated_at":"2026-11-12T18:06:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1047779},"rest":"https://alion.io/mcp/rest/get_company?id=1047779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floreal-consumer-care-intern-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floreal-consumer-care-intern-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floreal-consumer-care-intern-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loreal-consumer-care-intern-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floreal-consumer-care-intern-mf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4178509}},{"tool":"search_jobs","arguments":{"company":"loreal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4178509},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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