{"id":2894588,"url":"https://alion.io/job/loreal-customer-experience-director-walmart","title":"Customer Experience Director, Walmart","company":{"id":1047779,"name":"L'Oréal","domain":"loreal.com","url":"https://alion.io/company/loreal-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":87,"open_postings":72,"ghost_share":0,"stale_share":0.514,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bentonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":225},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T04:10:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T04:59:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"General Information:\nTitle: Director - CX - Walmart\nTeam: CPD eCommerce\nLocation: Bentonville, AR\nWho We Are:\nFor more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.\nAt L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.\nMission and defining characteristics:\nThe Digital Accelerator is responsible for owning the CPD strategic Digital Vision at Walmart, developing deep relationships with the customer, identifying key opportunities to accelerate the business and optimizing all digital touchpoints.\n(1) Drive Strategic Frame for eCommerce Growth at Walmart\nServe as Digital Strategy Lead across CPD brands and create one Strategic Digital Vision at Walmart to drive customer, brand and category growth\nIn partnership with CTLs, create total channel strategy that is ahead of market changes\nBring digital thought leadership and expertise to Walmart and commercial organization\nLead development projects that are customized for Walmart’s needs and opportunities:Implement key digital tools & services (i.e VTO)\nAdvance Data Partnership\nDevelop Paid Search Strategy\nDigital ASP Lead\n3P Mitigation Strategy\n\nInfluence Retailer Site Roadmap\n(2) Identify & Facilitate Digital Acceleration Opportunities\nBuild CPD relationship with Walmart teams beyond merchant organization, including Site Merch and in partnership with key stakeholders\nDrive growth with customer and maximize brands’ strategic opportunities through insights and a category view of the customer’s omni-channel strategy\nPartner with Sales Activation lead to:leverage the power of the CPD portfolio to create scale events and secure premium site placements\nfacilitate Digital Workshops with customer to ideate on ways to grow the business and category\n\nDrive topline digital sales and share growth\n(3) Optimize all digital touchpoints\nAs the customer experience specialist to Walmart and commercial team, provide site recommendations for improved guest experience.\nBuild site and content proposals in partnership with NAMs, CDMs & ACMs to drive customer, brand and category growth. \nDrive content excellence across all CPD brands:Review Content Scorecard\nManage content updates, audits and maintenance\nCollaborate with brand to ensure content meets customer needs and requirements \nLeverage digital tools to track content performance and customer engagement \n\nManage catalog through monthly maintenance \nResponsible for SEO & On-site Search\n(4) Lead Digital Upskilling and offer Digital Expertise to Commercial team\nServe as resident eCommerce expert and aide in OMNI team transformationEducate, upskill and provide expertise\nShare best practices and facilitate learning across brands\nBuild, maintain and own document with Walmart.com levers \n\nProvide recommendations on eCommerce business strategies and ways to link online to offline. \nLeveraging eCommerce expertise as well as brand, shopper and competitive insights, provide commercial team with recommendations as they build their OMNI plan:eCommerce exclusive product assortment/formats\nHero SKU strategy\neCommerce promo offers (if applicable) \n\nAccountabilities:\nCPD Digital Sales at Walmart\nDigital Acceleration (Sales, Share, Penetration)\nContent Excellence: Aim to achieve 95% on Walmart Content Scorecard \nDigital Upskilling of commercial team & facilitating Omni Org transformation\nBuild new/deeper account relationship\nQUALIFICATIONS:\nCPG marketing expertise; Beauty experience - a plus\n6+ years’ experience in leading and developing data strategies, specific to consumer behavior and eCommerce market growth\nBA/BS degree required. MBA a plus. \nKnowledge of most current digital technologies, trends, and tools\nExpertise in the eRetail environment specific to CPG and/or FMCG\nAbility to influence at the most senior levels of leadership both internally within a highly matrixed organization and external organizations in both in-person and remote environments\nProven track record of converting data-driven analytics to gain consumer insights, drive targeted digital campaigns, optimize user experience, and drive conversion\nAttention to detail, high-performance orientation, and creativity in problem-solving\nPassionate about digital; you are continuously a student of your industry, pursuing knowledge, best practices, competitive landscape and staying on top of trends.\nHighly motivated individual with an entrepreneurial spirit and ability to work independently, while also able to build strong internal relationships and consensus on initiatives\nStrong analytical mind with process orientation\nStrong written and verbal communication and presentation skills\nHighly organized with proven multi-tasking ability\nWhat’s In It For You:\nCompetitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)\n\nFlexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)\n\nAccess to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)\n\nLearning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)\n\nEmployee Resource Groups (Think Tanks and Innovation Squads)\n\nAccess to Mental Health & Wellness Programs\n\nDon’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!\nWe are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting . If you need assistance to accommodate a disability, you may request an accommodation at any time.\nOur Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.\nWe are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.\nIf you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.\nEducation\nAny level of education","description_format":"text","description_chars":8036,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Skincare","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-10-20T04:10:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/loreal-customer-experience-director-walmart","json_url":"https://alion.io/job/loreal-customer-experience-director-walmart.json","meta":{"generated_at":"2026-10-25T07:44:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1047779},"rest":"https://alion.io/mcp/rest/get_company?id=1047779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floreal-customer-experience-director-walmart"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floreal-customer-experience-director-walmart"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floreal-customer-experience-director-walmart"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loreal-customer-experience-director-walmart\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floreal-customer-experience-director-walmart"}]}