{"id":3741484,"url":"https://alion.io/job/loreal-loreal-korea-sr-e-commerce-operations-team-manager-ops-corp","title":"[L'Oréal Korea] (Sr.) E-commerce Operations Team Manager - OPS - CORP","company":{"id":1047779,"name":"L'Oréal","domain":"loreal.com","url":"https://alion.io/company/loreal-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":92,"open_postings":149,"ghost_share":0,"stale_share":0.289,"repost_share":0.02,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:51:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T16:49:07Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Title : (Sr.) E-commerce Operations Team Manager - OPS - CORP\nWho We Are\nCalling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming, fueled by data, tech, innovation, and science. Together, we tackle big challenges while staying committed to making the world a more inclusive and better place for everyone and our planet. So, let's team up and create the beauty industry of the future together!\nPosition Summary\nLead the E-commerce Operations team and own end-to-end operational performance across multiple brands, divisions and online channels, ensuring reliable service, accurate transactions, cost efficiency and scalable execution. Oversee promotion and master data governance, inventory availability and allocation coordination, order management, fulfillment, returns and claims, and operational sales reconciliation across interconnected business systems and logistics partners. Translate business priorities into operational plans, lead cross-functional transformation, and develop a high-performing team. Partner with Commercial, IT, Finance, Procurement, Customer Care and DC stakeholders to strengthen operational controls, accelerate automation and build a resilient operating model that supports business growth.\nKey Responsibilities\n1. Ecommerce End-to-End Operations Leadership\nOwn operational performance across the e-commerce lifecycle, from promotion readiness and inventory availability through order processing, fulfillment, returns and sales reconciliation.\nEstablish service standards, operating priorities, decision rights and escalation protocols across brands, channels and fulfillment models.\nLead critical incident resolution and business continuity planning, ensuring timely recovery and effective corrective and preventive actions.\n2. Promotion & Master Data Governance\nLead the governance of promotion configurations and master data, ensuring accuracy, completeness, traceability and timely operational readiness.\nEstablish visibility into promotion status, approval progress and execution results, with clear ownership, standardized controls and user training.\n3. Inventory Availability & Allocation Coordination\nCoordinate operational inventory allocation with Commercial and Supply Chain teams in line with agreed policies, and improve available-to-promise (ATP) accuracy and stock visibility through standardized workflows and exception management.\nPartner with relevant teams to monitor allocation status, stock discrepancies and agreed safety stock thresholds, enabling timely corrective action.\n4. Order Management & Systems Transformation\nServe as the business process owner for e-commerce workflows across promotion management, OMS, WMS, fulfillment execution systems and SAP.\nTranslate business needs into prioritized requirements and lead business-side UAT, cutover readiness, user adoption and post-go-live stabilization.\nPartner with IT and relevant control functions to embed personal data protection requirements into operational workflows, access controls and partner processes.\nLead operational onboarding of new brands and channels, ensuring process readiness, data integrity and stable transaction flows across systems.\n5. Fulfillment Excellence & Capacity Management\nLead fulfillment performance across DC and outsourced operations, covering picking, packing, value-added services, dispatch, returns and claims.\nEnsure orders are released to warehouse operations completely, accurately and on time, with effective controls over execution exceptions.\nTranslate volume forecasts, promotional calendars and service commitments into capacity, staffing and contingency plans.\nImprove productivity and resource utilization while maintaining quality, safety and agreed service levels.\n6. Reconciliation & Transaction Integrity\nEstablish standardized reconciliation processes across e-commerce platforms, OMS, WMS and SAP to ensure that order, shipment, return and sales transactions are complete and accurately matched.\nPartner with Finance to investigate discrepancies and ensure that operational transactions support accurate sales reporting and closing activities.\nDrive automated matching, exception detection and reporting to reduce manual effort, unresolved items and recurring errors.\n7. 3PL Governance, Cost & Workforce Agility\nGovern logistics partners through clear scopes of work, SLAs, performance scorecards and regular business reviews.\nLead the operational workstream of vendor selection, operating-model design, onboarding and transition in partnership with Procurement.\nOptimize fixed and variable cost structures, rate cards and workforce models to align expenditure with volume, service complexity and capacity requirements.\n8. Performance Management & Continuous Improvement\nEstablish an integrated KPI framework covering service, quality, data accuracy, productivity, cost and operational risk.\nDevelop business cases and prioritize improvement initiatives based on customer impact, risk, implementation effort and expected benefits.\nTrack realized benefits and sustain improvements through process ownership, standard operating procedures and structured change management.\nApply fit-for-purpose analytics, automation and AI tools to improve decision support, knowledge sharing and operational efficiency.\n9. People Leadership & Stakeholder Management\nLead and develop a multi-functional team spanning operations and data, fulfillment and claims, 3PL and master data, and projects and SOPs.\nSet clear objectives and accountabilities, delegate effectively, and strengthen performance through coaching and regular feedback.\nBuild team resilience through cross-training, DC admin upskilling, documented procedures, backup coverage and succession planning.\nAlign stakeholders on service commitments, operational constraints and investment priorities, and communicate material risks and decisions clearly to the Operations Director.\nWho You Are\nEducation\nBachelor’s degree or equivalent relevant professional experience.\nYears of experience\n10+ years of relevant experience in e-commerce operations, fulfillment, supply chain or logistics.\nExperience\n-At least 3 years of people management experience, with demonstrated capability in leading multi-functional operations, coaching, delegation and performance management.\n-Strong understanding of promotion and master data, inventory allocation, order management, fulfillment, returns and operational reconciliation.\n-Practical experience with OMS, WMS and ERP environments, including interfaces, exception handling and business-led system improvements.\n-Proven experience managing 3PL or outsourced operations through SLAs, KPIs, cost reviews and improvement plans.\n-Track record of leading cross-functional transformation from requirements definition through implementation and stabilization.\n-Strong analytical and commercial judgment, with the ability to connect operational performance, cost and risk to business decisions.\n-Ability to work across Seoul HQ and Icheon DC based on business requirements.\nLanguage\nShould be fluent in both Spoken and Written Korean & English\nPreferred Qualifications\n-Experience in beauty, FMCG, retail or other multi-brand, multi-channel consumer businesses. -Experience leading vendor transitions, cost-model redesign, new brand or channel onboarding, or fulfillment transformation.\n-Experience with SAP, Manhattan WMS, fulfillment automation, Power Platform or BI tools.\n-Experience working with regional or global stakeholders in a matrix organization.\nWE ARE ENGAGED & COMMITTED:\nWe’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.\nThe Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.\nWe are proud to be an equal opportunity employer.\n(*Please attach your updated Eng. resume when you 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