{"id":4223155,"url":"https://alion.io/job/loreal-vip-support-it-manager","title":"VIP Support IT Manager","company":{"id":1047779,"name":"L'Oréal","domain":"loreal.com","url":"https://alion.io/company/loreal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":92,"open_postings":149,"ghost_share":0,"stale_share":0.289,"repost_share":0.02,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98400,"max":140200,"currency":"USD","period":"year","gross":null,"usd_annual":140200},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T06:27:39Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T06:27:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title VIP IT Support Manager\nDivision: Americas Infrastructure Group\nLocation: New York, NY\nReports To: US IT Client Services/End-User Support Lead\n\nWho We Are: \nFor more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.\nAt L'Oréal, ourIT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!\nWhat You Will Learn:\nWe are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.\nKey Responsibilities\n White-Glove Technical Support: Provide personalized, priority technical support (onsite and remote) for executive leadership, board members, and high-profile stakeholders.\nTroubleshoot and resolve complex hardware, software, mobile device, and network connectivity issues with minimal disruption to executive workflows.\nCentral point of escalation internally among CS team for VIP Support issues.\n\nProactive Device & Systems Management: Manage the lifecycle, provisioning, configuration, and secure deployment of executive laptops, tablets, smartphones, and peripherals.\nPerform routine proactive checks on executive office setups, travel tech kits, and primary workspaces to prevent technical issues before they occur.\n\nExecutive Collaboration & Event Tech Support: Partner closely with the AV/Event team to ensure flawless execution of meetings, executive broadcasts, and high-visibility hybrid sessions.\nProvide dedicated 'at-the-elbow' support for high-stakes presentations and key client-facing meetings.\n\n Coordination & Escalation Management: Serve as the primary liaison between executive users and specialized IT teams (Cybersecurity, Infrastructure, Application teams) to expedite complex requests and incidents.\nMaintain strict confidentiality, discretion, and data security standards when handling sensitive executive assets and information.\n\nDocumentation & Continuous Improvement: Maintain comprehensive documentation of executive environment configurations, preferences, and standard operating procedures.\nTrack support trends and feedback to continuously improve the executive support framework and service delivery.\n\nWhat We Are Looking For:\nRequired Qualifications:\nEducation & Experience:Minimum 4-6 years of enterprise IT support experience, with at least 2-3 years specifically dedicated to VIP, executive, or high-touch white-glove support.\n\n Technical Skills:Expert knowledge of macOS, Windows, iOS, and Android operating systems in an enterprise environment.\nStrong proficiency with enterprise productivity and collaboration tools (Microsoft 365, Teams, cloud storage solutions).\nSolid understanding of mobile device management (MDM), VPNs, secure Wi-Fi, and endpoint security practices.\n\n Soft Skills & Competencies:French language required, other languages preferred\nExceptional interpersonal, communication, and diplomatic skills tailored to interacting with C-suite executives.\nHigh emotional intelligence (EQ), patience, and the ability to remain calm and decisive under pressure.\nUnwavering commitment to discretion, confidentiality, and professional ethics.\nFlexibility to provide on-call or after-hours support for urgent executive needs or global travel contingencies.\n\nAs an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.\nAdditional Benefits Information As Follows:\nSalary Range : $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)\nCompetitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) \nHybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.\nFlexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) \nAccess to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) \nLearning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) \nEmployee Resource Groups (Think Tanks and Innovation Squads) \nAccess to Mental Health & Wellness Programs \nDon’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!\nWe are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting . If you need assistance to accommodate a disability, you may request an accommodation at any time.\nOur Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.\nEducation\nAny level of education","description_format":"text","description_chars":7301,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible time off","Gym membership","Hybrid work","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Skincare","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-11-13T06:27:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T09:02:38Z"},"pay":{"stated_usd_annual":140200,"is_top_pay":true},"html_url":"https://alion.io/job/loreal-vip-support-it-manager","json_url":"https://alion.io/job/loreal-vip-support-it-manager.json","meta":{"generated_at":"2026-11-13T09:02:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1047779},"rest":"https://alion.io/mcp/rest/get_company?id=1047779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floreal-vip-support-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floreal-vip-support-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floreal-vip-support-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loreal-vip-support-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floreal-vip-support-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4223155}},{"tool":"search_jobs","arguments":{"company":"loreal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4223155},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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