{"id":2598264,"url":"https://alion.io/job/los-angeles-times-application-support-engineer","title":"Application Support Engineer","company":{"id":11910,"name":"Los Angeles Times","domain":"latimes.com","url":"https://alion.io/company/los-angeles-times","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"ETL/ELT","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-07-29T07:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:27:34Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures applications remain reliable, secure, and available by monitoring system performance, troubleshooting technical issues, implementing configuration changes, supporting integrations, and participating in application upgrades and enhancements.\nWorking closely with business users, software developers, infrastructure teams, cybersecurity, and third-party vendors, the Application Support Engineer provides technical expertise to resolve application issues, improve system performance, automate operational processes, and support continuous improvement initiatives. The role serves as a technical resource for assigned applications while contributing to projects that enhance application stability, scalability, and operational efficiency.\nResponsibilities:\nSupport the administration, configuration, maintenance, and optimization of assigned enterprise applications to ensure reliable, secure, and efficient business operations.\nTroubleshoot and resolve application, integration, API, database, and system issues by identifying root causes, implementing corrective actions, and escalating complex issues when appropriate.\nMonitor application health, availability, performance, and system capacity using enterprise monitoring tools to proactively identify and resolve potential issues.\nConfigure application settings, security permissions, user access, workflows, and system integrations in accordance with business requirements and organizational standards.\nDevelop and maintain SQL queries, PowerShell, Python, Bash, or similar scripts to automate routine tasks, improve operational efficiency, and support application monitoring and reporting.\nSupport application deployments, upgrades, patches, configuration changes, testing activities, and production releases while following established change management processes.\nCollaborate with software developers, infrastructure, networking, cloud, cybersecurity, database teams, vendors, and business stakeholders to implement enhancements and resolve technical issues.\nCreate and maintain technical documentation, system configurations, support procedures, knowledge base articles, and operational documentation to improve support efficiency and knowledge sharing.\nSupport incident, problem, and service request management activities while meeting established service level agreements (SLAs) and contributing to continuous service improvement initiatives.\nGenerate reports, dashboards, and application performance metrics to support operational decision-making and identify opportunities for process improvements.\nCoordinate with software vendors to troubleshoot application issues, support upgrades, and resolve technical problems.\nParticipate in disaster recovery testing, system validation, business continuity planning, and production support activities.\nOther duties as assigned.\nRequirements:\nBachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering and 3+ years of experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems OR 5+ years of equivalent progressive experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems.\nExperience supporting enterprise business applications in production environments.\nExperience troubleshooting application issues involving databases, APIs, integrations, and application configurations.\nWorking knowledge of REST APIs, web services, integration technologies, and data exchange processes.\nExperience writing SQL queries for troubleshooting, reporting, and data analysis.\nExperience using PowerShell, Python, Bash, or similar scripting languages to automate operational tasks is preferred.\nWorking knowledge of software development lifecycle (SDLC), change management, and IT service management practices.\nExperience supporting cloud-based applications and platforms such as Microsoft Azure, AWS, or Google Cloud Platform.\nUnderstanding of application security, authentication, user provisioning, role-based access, and security best practices.\nExperience with application monitoring, logging, and performance monitoring tools.\nFamiliarity with reporting and analytics tools such as Power BI, Tableau, Looker, or similar platforms.\nStrong analytical, troubleshooting, organizational, and problem-solving skills.\nAbility to communicate effectively with technical teams, business users, and third-party vendors.\nAbility to manage multiple priorities while maintaining attention to detail and meeting deadlines.\nPreferred Qualifications:\nExperience supporting media, publishing, broadcasting, subscription, CRM, ERP, or customer-facing business applications.\nExperience supporting application integrations using REST APIs, middleware, or ETL tools.\nFamiliarity with ITIL service management principles.\nExperience participating in application implementations, upgrades, or migration projects.\nKnowledge of relational database design and performance optimization.\nRelevant certifications such as ITIL Foundation, Microsoft Azure Fundamentals, AWS Cloud Practitioner, CompTIA Network+, Security+, or similar technical certifications.\nExperience supporting SaaS and hybrid cloud environments.\nExperience using ticketing systems such as ServiceNow, Jira Service Management, or similar 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