{"id":3045257,"url":"https://alion.io/job/lovelace-biomedical-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4421913,"name":"Lovelace Biomedical","domain":"lovelacebiomedical.org","url":"https://alion.io/company/lovelacebiomedical","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:09:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T09:38:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nLovelace Biomedical Research Institute (LBRI) is currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day technical duties and issues. This position will oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.), as well as remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications. The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems and software products.\nThis position requires a post-offer credit check.\nQualifications\nRequires a High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.\nThe Technical Support Specialist requires strong technical knowledge of PC’s, laptops, and peripheral hardware devices. Must have a strong working knowledge of Windows 7, XP and Microsoft Office.\nExperience with iOS, Exchange, and Active Directory desired. A+ certification is highly desirable.\nMust have superior professional-level written and verbal communication skills; a high degree of professionalism, strong organizational and time-management skills and excellent customer-service skills. Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines is required. Must have the ability to work independently and as a part of a team as well as the ability to maintain confidential information.\nMust be US Citizen or Green Card in order to gain and maintain access to Kirtland Air Force base (KAFB) and successful completion of various background checks is required.\nThis position requires a post-offer credit check.\nPhysical Requirements\nWork is performed in a variety of settings including office and laboratory environments, as well as in outdoor areas. Will operate standard information technology equipment and will frequently stand, walk, sit, perform desk-based computer tasks, use a telephone, perform repetitive motions, bend, kneel, crawl, carry equipment and occasionally lift objects that weigh up to 20 pounds. May periodically climb ladders and perform work overhead.The above is intended to describe the general requirements for the position and should not be interpreted as an exhaustive statement of physical requirements. The Institute will provide reasonable accommodation to any employee with a disability who requires an accommodation to perform the essential functions of the position.\nSalary\nSalary is commensurate with experience.\nLovelace Biomedical is an Equal Opportunity Employer","description_format":"text","description_chars":2882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Cell & Gene Therapy","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-22T00:09:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/lovelace-biomedical-technical-support-specialist","json_url":"https://alion.io/job/lovelace-biomedical-technical-support-specialist.json","meta":{"generated_at":"2026-10-24T13:35:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421913},"rest":"https://alion.io/mcp/rest/get_company?id=4421913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flovelace-biomedical-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flovelace-biomedical-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flovelace-biomedical-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lovelace-biomedical-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flovelace-biomedical-technical-support-specialist"}]}