{"id":3756302,"url":"https://alion.io/job/lowe-rental-customer-service-advisor","title":"Customer Service Advisor","company":{"id":3867839,"name":"Lowe Rental","domain":"lowerental.com","url":"https://alion.io/company/lowerental","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheltenham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":35003},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:11:36Z","employer_posted_date":null,"last_verified_at":"2026-11-02T12:11:36Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"The Company \nLowe Corp Europe, inclusive of PKL Group (UK) Ltd, is the leading commercial catering equipment and Portable Kitchen supplier to both public and private sector clients across the globe. \nWith over 35 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs.\nGlastonbury to Wimbledon, Olympics to the Commonwealth Games, we are an entrepreneurial organisation who believe working together is the key to our success.\n\nThe Role\nJoin our team and be a key player in delivering exceptional customer service! In this fast-paced role, you’ll handle breakdowns, coordinate engineer attendance, manage invoices and POs, and track job progress. If you thrive in a dynamic environment, have strong administrative and communication skills, and can quickly learn new systems, this is the perfect role for you. \nMake an impact while working in a collaborative, supportive team!\nResponsibilities: \nHandle breakdown job information from clients and resolve issues via phone with product knowledge and engineer advice.\nLog all breakdowns, warranty calls, and relevant information into the Technical Support IT system, including adding PKL parts where applicable.\nOrganize engineer attendance (PKL or subcontract) and communicate with clients on ETAs, access, and exchange items if necessary.\nRaise and approve POs and invoices, ensuring accurate billing and payment processing.\nOrder and dispatch spare parts to engineers or sites as needed, and coordinate engineer re-attendance if required.\nTrack job progress, update the IT system, and report job status to clients.\nEnsure effective deployment of engineering resources and manage PPM and certification schedules.\nIssue RAMS, SWPs, and plan site inductions for engineers\nLiaise with other departments within the company\n\nEssential Skills & Experience\nCandidates must possess the following skills and experience \nExperience within a Customer Service role \nStrong administrative skills \nAbility to work effectively both independently and as part of a team \nTechnical aptitude; must be able to understand our products, services, pricing and installation processes \nArticulate and a fluent communicator both in writing on the telephone and in person\nDemonstrate the ability to quickly learn and adapt to new systems and processes\nExhibit flexibility by effectively managing multiple tasks and priorities in a dynamic, fast-paced environment.\nExperience with using Microsoft packages and systems\n\nEssential Personal Qualities \nHigh energy and a solid work ethic \nExcellent communication skills – both written and verbal \nExcellent organisational and time management capability \nSelf-motivated \nProblem-solver\nResilience \nMulti tasking\n\nExceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.\nWe are an equal opportunities employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.","description_format":"text","description_chars":3205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Rental Platforms","Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-04T16:50:00Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["seen:12","win:mid"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":35003,"is_top_pay":false},"html_url":"https://alion.io/job/lowe-rental-customer-service-advisor","json_url":"https://alion.io/job/lowe-rental-customer-service-advisor.json","meta":{"generated_at":"2026-11-15T11:41:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867839},"rest":"https://alion.io/mcp/rest/get_company?id=3867839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flowe-rental-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flowe-rental-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flowe-rental-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lowe-rental-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flowe-rental-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756302}},{"tool":"search_jobs","arguments":{"company":"lowerental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756302},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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