{"id":3476825,"url":"https://alion.io/job/lowes-associate-o2c","title":"Associate - O2C","company":{"id":1753694,"name":"Lowe's","domain":"lowes.com","url":"https://alion.io/company/lowes-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T19:02:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T00:43:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Innovate in Bengaluru\nThis position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.\nAbout Lowe’s\nLowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.\nLowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India\nAbout the Team\nThe Order-to-Cash (O2C) Credit & Collections team plays a critical role in managing the company's cash flow and minimizing credit risk. The team is responsible for evaluating customer creditworthiness, monitoring accounts receivable, resolving payment disputes, and driving timely collections while maintaining strong customer relationships. Working closely with Sales, Customer Service, Finance, and Operations, the team ensures efficient cash application, dispute resolution, and adherence to company credit policies. Our focus is on improving working capital, reducing bad debt exposure, and delivering an excellent customer experience throughout the receivables lifecycle.\nJob Summary:\nA Collections Representative plays an important role in supporting the company’s financial objectives by effectively managing assigned customer accounts and driving timely resolution of outstanding receivables.\nThe role is responsible for reviewing and analyzing individual accounts, determining the most appropriate collection strategy, proactively engaging with customers, and executing follow-up actions to maximize cash recovery while maintaining positive customer relationships.\nThe ideal candidate should be customer-focused, results-oriented, adaptable, and comfortable working in a dynamic team environment where priorities and account assignments may change frequently. Strong communication, problem-solving, negotiation, and ownership skills are essential for success in this role.\nRoles & Responsibilities:\nCore Responsibilities: ·\nManage a specific portfolio of accounts\nMaintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.\nContact customers with overdue accounts\nInitiate the dispute process on disputed invoices, or misapplications\nNegotiate payment agreements within their designated level of authority\nMake judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.\nMaintain strong communication with Outside Sales Representatives, Customer Service and Leadership\nRelease orders\nSoft collections \nYears of Experience:\n2-3 Years in O2C with Collections experience must.\nEducation Qualification & Certifications\nRequired Minimum Qualifications:\nBachelors Degree / Post Graduate Degree \nSkill Set Required Primary Skills (must have)\nStrong understanding of Order-to-Cash (O2C) processes, with a solid knowledge of the overall receivable’s lifecycle\nHands-on experience in Collections and Accounts Receivable (AR) management, including customer follow-ups, past-due management, and account resolution.\nShift Requirement: Must be comfortable working U.S.-aligned night shifts:\n6:30 PM - 3:30 AM IST during Daylight Saving Time (DST)\n7:30 PM - 4:30 AM IST when Daylight Saving Time is not in effect. \nSecondary Skills (desired) ·\nStrong understanding of the end-to-end Order-to-Cash (OTC) process, including Account Setup, Credit Management, Collections, and Cash Application.\nOTC Systems & Tools: Experience with Cforia, Billtrust, High Radius,\nLien Tracking via NCS would be an added advantage.\nFamiliarity with these platforms and their application within the Order-to-Cash lifecycle is preferred.· · ·\nLowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.","description_format":"text","description_chars":5224,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-29T19:02:19Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.748,"p_room":0.55,"age_days":5,"expected_fill_days":5,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lowes-associate-o2c","json_url":"https://alion.io/job/lowes-associate-o2c.json","meta":{"generated_at":"2026-11-05T05:30:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753694},"rest":"https://alion.io/mcp/rest/get_company?id=1753694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flowes-associate-o2c"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flowes-associate-o2c"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flowes-associate-o2c"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lowes-associate-o2c\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flowes-associate-o2c"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3476825}},{"tool":"search_jobs","arguments":{"company":"lowes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3476825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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