{"id":1686632,"url":"https://alion.io/job/lowes-front-end-department-supervisor","title":"Front End Department Supervisor","company":{"id":1753694,"name":"Lowe's","domain":"lowes.com","url":"https://alion.io/company/lowes-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grandville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5578},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Assembly","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T06:23:41Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Key ResponsibilitiesTeam Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department\nMay participate in interviews and provide input into selection decisions for new associates in assigned area\nConnects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary\nProvides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed\nEncourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities\nEmpowers others to make decisions while providing guidance when necessary\nProvides recognition for accomplishing goals and demonstrating effective behaviors\nFosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback\nIdentifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR\nOperational Excellence\nEmpowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales\nMonitors and drives team to achievement of key operational performance metrics\nIdentifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner\nResponds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks\nMonitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates\nMaintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity\nConducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks\nContinuous Operational Improvement\nRecommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same\nAnalyzes operational activities and determines ways to reduce the impact on the customer\nSelf Leadership\nSeeks performance feedback from others and pursues self-development opportunities\nProactively builds and maintains collaborative relationships with cross-functional partners\nSets an example for others by adapting quickly and effectively to work challenges and organizational change\nIn locations without a Fulfillment DS, responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight\nOversees and drives efficiencies in both front end and fulfillment activities (e.g. check outs, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, and delivery picking, staging, and fulfilling)\nDrives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns\nEnsures that the appropriate headcount is allocated based on customer demand, to include Pro, Install, Delivery, and Pickup In Store functions for fulfillment and allocated in each check out and administrative function for front end (e.g. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room).\nResearches shortages or overages, deposits cash in the bank, and handles register pulls and loans\nMonitors Customer Service desk activity, supporting when needed\nValidates readiness of all delivery orders and communications\nResearches and monitors short picks\nValidates that all orders are being picked and staged on time\nCross-functionally trains in other areas of the store to help deliver the best customer service\nReceives and directs calls appropriately to meet the needs of customers and associates\nConducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.\nPulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed\nValidates items being carried in and out of the store when appropriate\nIn addition to the above responsibilities, this individual is held accountable for other duties as assigned\nManager-on-Duty (MOD)\nProvides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency\nWalks the store, observing customer/associate interaction and providing in-the-moment coaching\nEnsures associates are equipped and prepared to deliver quality sales and service\nEnsures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales\nShifts associates to areas of high customer traffic or department hotspots as needed\nManages associate response to call buttons\nValidates that aisles remain clean, safe and free of clutter\nHands off shift observations in-person to the next MOD\nFunnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders\nRequired Qualifications\nHigh school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable\n4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)\nExperience providing direction or supervision to teams (with or without direct report responsibility)\nExperience supporting or participating in the process of training, mentoring and developing associates\nExperience working cross-functionally\nExperience Using Microsoft Office Suite\n Ability to obtain sales related licensure or registration as may be required by law\nPreferred Qualifications\nExperience supporting front-end or back-end operations in a retail environment \nExperience in customer service role \nExperience in a leadership role with direct report responsibility \nExperience working in the home improvement retail sector \nExperience working in a fast paced, dynamic retail environment \nExperience in key carrying role with manager-on-duty responsibilities \nExperience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). \nAbout Lowe’s\nLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.\nLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.","description_format":"text","description_chars":7864,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-02T10:22:56Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.409,"p_room":0.35,"age_days":14,"expected_fill_days":4,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lowes-front-end-department-supervisor","json_url":"https://alion.io/job/lowes-front-end-department-supervisor.json","meta":{"generated_at":"2026-10-15T10:40:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753694},"rest":"https://alion.io/mcp/rest/get_company?id=1753694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flowes-front-end-department-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flowes-front-end-department-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flowes-front-end-department-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lowes-front-end-department-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flowes-front-end-department-supervisor"}]}