{"id":1756265,"url":"https://alion.io/job/lowes-mst-asm-2","title":"MST ASM","company":{"id":1753694,"name":"Lowe's","domain":"lowes.com","url":"https://alion.io/company/lowes-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":null,"role_family":null,"seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elkridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":104000,"currency":"USD","period":"year","gross":null,"usd_annual":104000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Assembly","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T00:58:40Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Key ResponsibilitiesTeam LeadershipInterviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area\nModels the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers\nSets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis\nConnects with the team regularly to understand challenges they are facing and to remove obstacles\nProvides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level\nProvides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback\nManages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns\nEncourages others to share ideas and empowers others to make decisions while providing guidance when necessary\nIdentifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR\nDrives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed\nIdentifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products\nServes as a primary escalation point for the most significant and impactful customer complaints\n\nProgram ExecutionManages store opening and closing procedures\nControls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan\nMaintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible\nIdentifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance\nLooks for ways within respective departments to enhance the Pro customer experience and drive Pro sales\nAnticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals\nMonitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates\nDrives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity\n\nManager-on-Duty (MOD)Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency\nWalks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.\nEnsures depts are properly staffed for customer traffic, shifts associates for coverage as needed.\nManages associate response to call buttons\nValidates that aisles remain clean, safe and free of clutter\nFunnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders\n\nSelf-LeadershipSeeks performance feedback from others and pursues self-development opportunities\nProactively builds and maintains collaborative relationships with cross-functional partners\nSets an example for others by adapting quickly and effectively to work challenges and organizational change\n\nResponsibilities Specific to the MST ASMManages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.\nTeaches and demonstrates effective use of Lowe’s selling and service model\nSupport Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness\nAccountable to Product location space accuracy through SIMS execution and feedback during reset and service execution\nIn addition to the above responsibilities, this individual is held accountable for other duties as assigned\n\nRequired Qualifications\n2 Years Experience leading associates in a retail environment\n3 Years Experience working in a fast-paced, cross- functional work environment\n1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility\n\n1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)\nExperience using Microsoft Office Suite\nExperience in retail store freight flow logistics (Operations ASM)\nPreferred Qualifications\nBachelor’s degree Related field \n5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM) \n5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM) \n\n5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM) \n\n3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility \n\nExperience working in the home improvement retail sector \nExperience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.) \nPay Range: $62,000.00 - $104,000.00 annuallyStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.\nAssociate Benefits (https://talent.lowes.com/us/en/joining-our-team)\nWorking at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.\nHealth, Dental and Vision insurance\nLife and Disability insurance\nPaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time\nFlexible spending and health savings accounts\n401(k) Retirement account with company match\nEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs\nEducation support programs, including tuition assistance and trade skills scholarships\nBusiness Travel Accident insurance\nMaternity and Parental leave\nAdoption assistance\nLowe's Associate Discount and broad discount platform\nOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards\nAbout Lowe’s\nLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.\nLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.","description_format":"text","description_chars":8753,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Dental insurance","Equity","Parental leave","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-03T10:48:49Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":104000,"is_top_pay":false},"html_url":"https://alion.io/job/lowes-mst-asm-2","json_url":"https://alion.io/job/lowes-mst-asm-2.json","meta":{"generated_at":"2026-10-07T02:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4042,"day_limit":5000,"remaining_today":958,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753694},"rest":"https://alion.io/mcp/rest/get_company?id=1753694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flowes-mst-asm-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flowes-mst-asm-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flowes-mst-asm-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lowes-mst-asm-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flowes-mst-asm-2"}]}