{"id":3575941,"url":"https://alion.io/job/lowes-pro-fulfillment-delivery-supervisor-day","title":"Pro Fulfillment Delivery Supervisor Day","company":{"id":1753694,"name":"Lowe's","domain":"lowes.com","url":"https://alion.io/company/lowes-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T07:04:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Shift: Wednesday -Saturday 6:00AM-4:30PM\nPro Fulfillment Center Supervisors are responsible for leading and supervising a team of approximately 15 - 20 local Team Member Associates. This role supervises and analyzes the overall productivity of the Pro Fulfillment market team and ensures processes adherence. Delivery Supervisors are responsible for the following activities:\nPerformance Management including coaching, leading and training Admin Service Associates\nWarehouse Management oversight which includes: Receiving, Shipping, and Inventory related functions\nManaging and assigning tasks to Team Member Associates\nDeveloping Associate Scheduling\nSolving Customer Escalations\nLeading resolution of Pro Job site delivery issues\nBuilding a Positive Team Environment\nEssential Functions:\nSupervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.\nInterviews, hires, and trains all associates on Pro Job site Delivery processes and systems.\nEffectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees.\nCommunicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.\nDemonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery.\nApplies knowledge of Delivery Operations processes to manage and improve operations.\nReviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.\nAssists the MDM and AMDM in supervision of Warehouse operations and Inventory control of full Pro Job site delivery assortment. Understands Warehouse operational processes, Inventory management principles and 3PL delivery provider management.\nUtilizes and reviews Warehouse Management System (WMS) for inventory reconciliation and audits on a daily basis.\nNeeds a knowledge of financial statements and plans to analyzes variances and creates corrective actions in support of the AMDM. Assists AMDM in labor budget planning.\nPrepares action plans, resolves problems, completes audits and identifies trends.\nIdentifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.\nMaintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.\nContributes to positive environment, fosters collaboration and tangible contribution. Supervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.\nInterviews, hires and trains all associates on Pro Job site Delivery processes and systems.\nEffectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees.\nCommunicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.\nDemonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery.\nApplies knowledge of Delivery Operations processes to manage and improve operations.\nReviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.\nAssists the MDM and AMDM in supervision of Warehouse operations and Inventory control of full Pro Job site delivery assortment. Understands Warehouse operational processes, Inventory management principles and 3PL delivery provider management.\nUtilizes and reviews Warehouse Management System (WMS) for inventory reconciliation and audits on a daily basis.\nNeeds a knowledge of financial statements and plans to analyze variances and creates corrective actions in support of the AMDM.\nPrepares action plans, resolves problems, completes audits and identifies trends.\nIdentifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.\nMaintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.\nContributes to positive environment, fosters collaboration and tangible contribution.\nAssists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations\nIdentifies and takes action on needs for efficient operations, safety issues, and bottlenecks\nExpedite receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special Order Sales (S.O.S.)) Minimum Requirements:\nHigh School Diploma or GED\n4 years’ directly related experience Preferences:\nBachelor’s Degree - Operations, Supply Chain, Business Administration or related field\nAbout Lowe’s\nLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.\nAbout Lowe’s\nLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.\nLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.","description_format":"text","description_chars":7199,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-31T21:19:40Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.767,"p_room":0.55,"age_days":6,"expected_fill_days":5,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/lowes-pro-fulfillment-delivery-supervisor-day","json_url":"https://alion.io/job/lowes-pro-fulfillment-delivery-supervisor-day.json","meta":{"generated_at":"2026-11-05T09:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753694},"rest":"https://alion.io/mcp/rest/get_company?id=1753694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flowes-pro-fulfillment-delivery-supervisor-day"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flowes-pro-fulfillment-delivery-supervisor-day"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flowes-pro-fulfillment-delivery-supervisor-day"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lowes-pro-fulfillment-delivery-supervisor-day\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flowes-pro-fulfillment-delivery-supervisor-day"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3575941}},{"tool":"search_jobs","arguments":{"company":"lowes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3575941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}