{"id":3096472,"url":"https://alion.io/job/loxam-technicien-de-support-informatique-hf","title":"Technicien de Support Informatique H/F","company":{"id":4417247,"name":"Loxam","domain":"loxamtalent.com","url":"https://alion.io/company/loxamtalent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":186,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Puteaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:31:02Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T17:29:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Le groupe LOXAM est un réseau spécialisé dans la location de matériel d'équipement pour le BTP, l'industrie, l’événementiel, les collectivités locales et les particuliers.\nDepuis sa création en 1967, il n’a de cesse de poursuivre sa stratégie de développement sectoriel.\nAujourd’hui son réseau se compose de plus de 1100 agences implantées sur 29 pays.\nConstamment à la conquête de nouveaux marchés, ses 11000 collaborateurs relèvent chaque jour d'importants challenges et permettent au groupe d'être le numéro 1 dans son secteur d'activité.\nAfin de renforcer notre Direction des Systèmes d'informations , nous recherchons un Technicien Support Informatique H/F basé à Puteaux.\n Missions :\nAssurer le support informatique de proximité pour le siège social de Loxam.\nParticiper à la prise d’appels et au traitement des tickets du N1 national.\nGérer les demandes de service standard (créations de comptes, arrivées RH, déploiement de postes).\nGarantir la satisfaction des utilisateurs et le respect des procédures IT.\nContribuer à la qualité et à la continuité de service du support utilisateurs.\nActivités :\n- Assurer le support de proximité sur site (incidents matériels, logiciels, périphériques).\n- Répondre aux appels et tickets des utilisateurs via l’outil de ticketing (ServiceNow).\n- Diagnostiquer, résoudre ou escalader les incidents selon les procédures établies.\n- Gérer les demandes de service liées aux arrivées, départs et mobilités RH (créations de comptes, affectations de matériels, droits d’accès).\n- Contribuer à la mise à jour de la documentation et de la base de connaissances internes.\n- Appliquer les règles de sécurité et de conformité définies par la DSI.\n - 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