{"id":3392708,"url":"https://alion.io/job/lozier-information-technology-support-specialist","title":"Information Technology Support Specialist","company":{"id":1847275,"name":"Lozier","domain":"lozier.com","url":"https://alion.io/company/lozier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T10:48:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ABOUT LOZIER\nEvery day, millions of people interact with Lozier products without even realizing it. From the shelving in retail stores to the storage systems powering warehouses and online fulfillment, our products keep retail moving. If you’ve shopped in a store or ordered online, chances are you’ve experienced what we build.\nFor 70 years and counting, Lozier Corporation has been the industry leader trusted by top brands across the country. Headquartered in Omaha, Nebraska, with facilities nationwide, we combine innovation, advanced manufacturing, and a people-centric culture to shape the future of retail. At Lozier, you’ll join a team that designs industry-leading solutions, builds products retailers and warehouses depend on, and be part of a company that prioritizes growth and development of its workforce.\nBENEFITS AND SCHEDULE\nCompany bonus potential.\nPTO (Paid Time Off) plus paid holidays.\nCompetitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).\n401(k) with employer match.\nEmployee Assistance Program.\nEducational Assistance Program.\nCareer Development Programs.\nCasual dress.\nMonday thru Friday schedule, onsite.\nPOSITION SUMMARY:\nThe Information Technology (IT) Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities.ESSENTIAL JOB FUNCTIONS\nChampion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success.\nComplete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment.\nProvide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions.\nEnsure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing.\nCreate, review, and maintain work instructions and document processes.\nParticipate in supporting and testing of new technology as assigned including initiative support, and technology rollouts.\nEnsure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.\nAssist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement.\nReview assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner.\nProvide weekend and holiday remote coverage of the service desk.\nDemonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.\nAbility to work and interact well with others.\nJOB QUALIFICATIONS\nEducation: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired.\nExperience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Comp TIA Tech+ certification considered in lieu of degree requirement.\nRequired Skills\nDemonstrate a sense of urgency, motivation, initiative and accountability.\nCompTIA Tech + Certification within six months.\nAbility to multitask, evaluate and set priorities.\nIntermediate technical ability in the area of computer software, hardware and mobile devices.\nGood verbal/written communication, both in person and over the phone.\nExcellent customer service skills.\nEfficient, effective, and creative problem solving skills.\nAbility to work effectively with tight deadlines and changing priorities.\nStrong time management skills and ability to keep issue tracking tickets up to date.\nPreferred Skills\nMicrosoft Windows Certifications.\nCloud technology\nAtlassian Suite (Jira, Confluence, etc.)\nMicrosoft 365 fundamentals.\nSPECIAL DEMANDS\nAbility to lift up to 50lbs and push/pull up to 25lbs on occasion.\nAbility to bend/squat/reach/climb on occasion.\nOn call after hours.\nAbility to travel to other locations.\nThe above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.","description_format":"text","description_chars":5408,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-28T11:01:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:6","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/lozier-information-technology-support-specialist","json_url":"https://alion.io/job/lozier-information-technology-support-specialist.json","meta":{"generated_at":"2026-11-02T19:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1847275},"rest":"https://alion.io/mcp/rest/get_company?id=1847275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flozier-information-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flozier-information-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flozier-information-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lozier-information-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flozier-information-technology-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3392708}},{"tool":"search_jobs","arguments":{"company":"lozier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3392708},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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