{"id":2906724,"url":"https://alion.io/job/lpl-financial-senior-cxone-developer","title":"Senior CxOne Developer","company":{"id":3800285,"name":"LPL Financial","domain":"lplfinancial.com","url":"https://alion.io/company/lpl-financial-holdings-inc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"WebSockets","optional":false}],"status":"live","first_seen_at":"2026-09-11T10:21:52Z","employer_posted_date":null,"last_verified_at":"2026-09-11T10:21:52Z","board_verified":false,"closed_at":null,"days_open":49,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":49},"description":"We are seeking a Senior CXOne Developer to design and deliver new functionality on the NICE CXOne platform while elevating stability, observability, and release quality.\n\nYou will collaborate across engineering, product, and operations to enhance the experience of our Customer Service Representatives and the Advisors who depend on LPL.\n\nYou will ship reliable, well-instrumented solutions - spanning voice and chat - and uphold DevOps/CI/CD practices in a lean, Agile environment.\n\nResponsibilities :\n\nCXOne Development & Delivery :\n\n- Build, test, and deploy Studio workflows for voice and chat, including routing logic, Agent Assist actions, and IVR/digital flows.\n\n- Develop reusable components and integrations (CRM, analytics, AI/knowledge) using REST, OAuth2/OIDC, and JSON/XML.\n\n- Harden the foundation by reducing script sprawl - standardize patterns and favor a configuration-over-code (dynamic) approach where feasible (templates, shared modules, parameter-driven behaviors).\n\nChat & Digital Interaction Enablement :\n\n- Implement BYOC chat by developing middleware that connects external chat platforms to CXOne Digital Experience (callbacks, auth, events) and route via skills and default Studio scripts.\n\n- Embed first-party chat using the CXOne Chat Web SDK (TypeScript) to enable threads, events, attachments, OAuth, and custom UI.\n\nAI-Assisted CX (RTIG & AutoSummary) :\n\n- Configure Real-Time Interaction Guidance and AutoSummary for voice and chat via Studio and Agent Assist Hub.\n\n- Validate AI outputs (prompts, summaries, sentiment, intents) and integrate with CRM and analytics workflows.\n\nPlatform Reliability, Observability & DevOps :\n\n- Implement dashboards, alerts, and logging; define and measure SLIs/SLOs (latency, routing accuracy, delivery/read events).\n\n- Partner with DevOps/QA to maintain CI/CD pipelines, automated tests, and consistent release practices.\n\nIncident Response & Cross-Team Collaboration :\n\n- Troubleshoot production issues across IVR, routing, digital messaging, and integrations; drive RCA and permanent fixes.\n\n- Work with engineering, product, and operations to define requirements, acceptance criteria, and data-driven success measures.\n\nWhat are we looking for ? :\n\nWe're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments.\n\nOur ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed.\n\nWe value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.\n\nRequirements :\n\n- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.\n\n- 6 - 9 years in software/platform engineering (contact center, enterprise apps, or adjacent).\n\n- 3+ years hands-on with NICE CXOne or comparable CCaaS/IVR/ACD platform (e.g., Amazon Connect, Genesys).\n\n- Strong in at least one: Java or JavaScript/TypeScript (backend services, integrations, or SDK-based extensions).\n\n- Proficiency with RESTful APIs, OAuth2/OIDC, JSON/XML; familiarity with event-driven patterns and WebSockets for real-time use cases.\n\n- Demonstrated delivery of RTIG/Agent Assist in Studio (profile assignment; conditional profile selection via SNIPPET) and AutoSummary setup for voice/digital.\n\n- Practical DevOps experience: CI/CD pipelines, automated testing, deployment workflows, version control best practices.\n\n- Ability to implement observability (dashboards, alerts, logging/tracing) and measure outcomes with clear KPIs.\n\n- Demonstrated ability - and strong aptitude - to use AI-assisted engineering tools (e.g., GitHub Copilot, Cursor) to improve productivity, code quality, and troubleshooting speed.\n\nPreferences :\n\n- Master's degree.\n\n- Experience within the financial or wealth management industry.\n\nCore Competencies :\n\n- BYOC integration experience: middleware bridging external chat platforms with CXOne Digital (callbacks, auth, POC provisioning).\n\n- Experience embedding the CXOne Chat Web SDK (TypeScript) and customizing client chat UX (threads, events, OAuth, attachments).\n\n- Experience with Angular or React for agent/ops extensions; .NET/C#, Python, Node.js, or PowerShell for automation/integration tooling.\n\n- Familiarity with SRE practices (error budgets, resilience testing) and cloud fundamentals.\n\n- CRM/CTI experience (e.g., Dynamics 365), WFM/reporting, and regulated industry environments.\nSkills\nNICE RPA Tools, CxOne, DevOps, CI/CD Pipeline, CRM, PowerShell, Automation Anywhere, MS Dynamics 365, OS Deployment, Observability Services, Site Reliability","description_format":"text","description_chars":4636,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-20T07:12:25Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.592,"p_room":0.45,"age_days":48,"expected_fill_days":28,"reasons":["seen:48","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/lpl-financial-senior-cxone-developer","json_url":"https://alion.io/job/lpl-financial-senior-cxone-developer.json","meta":{"generated_at":"2026-10-30T13:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800285},"rest":"https://alion.io/mcp/rest/get_company?id=3800285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flpl-financial-senior-cxone-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flpl-financial-senior-cxone-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flpl-financial-senior-cxone-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lpl-financial-senior-cxone-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flpl-financial-senior-cxone-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2906724}},{"tool":"search_jobs","arguments":{"company":"lplfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2906724},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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