{"id":3831544,"url":"https://alion.io/job/lpl-financial-svp-agent-support-enablement","title":"SVP, Agent Support Enablement","company":{"id":678842,"name":"LPL Financial","domain":"lpl.com","url":"https://alion.io/company/lpl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":20,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":189108,"max":315180,"currency":"USD","period":"year","gross":null,"usd_annual":315180},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":true}],"status":"closed","first_seen_at":"2026-11-05T19:38:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T15:50:24Z","board_verified":false,"closed_at":"2026-11-07T15:50:24Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Role Overview\nWe are seeking a strategic and visionary leader to serve as the Senior Vice President of Agent Support Enablement. This executive will be responsible for designing, implementing, and continuously improving the tools, technologies, and processes that empower our client support teams to deliver exceptional service across all channels. The ideal candidate will have a deep understanding of wealth management operations, client expectations, and the evolving digital landscape.\nStrategic Leadership\nDevelop and execute a comprehensive enablement strategy for support agents aligned with the firm’s client experience goals.\nPartner with senior stakeholders across Technology, Operations, Compliance, and Product to ensure alignment and scalability.\nTool & Technology Enablement\nIdentify, evaluate, and implement platforms (CRM, knowledge management, AI/chatbots, workflow automation) that enhance agent productivity and client satisfaction.\nLead vendor selection and integration efforts for support-related technologies.\nAgent Empowerment & Training\nCollaborate with Learning & Development to design training programs that ensure agents are proficient in using tools and delivering high-touch service.\nEstablish feedback loops to continuously refine tools based on agent input and performance metrics.\nClient Experience Optimization\nUse data and analytics to identify pain points in the support journey and implement solutions that reduce friction and improve outcomes.\nChampion a culture of continuous improvement and innovation in client support.\nGovernance & Compliance\nEnsure all tools and processes comply with regulatory requirements and internal risk standards.\nMaintain strong documentation and audit trails for all enablement initiatives.\nQualifications\n10 or more years of experience in client service, operations, or enablement roles within financial services, preferably wealth management.\nProven track record of leading large-scale technology implementations and change management initiatives.\nStrong understanding of client support workflows, CRM systems, and digital engagement tools.\nExceptional leadership, communication, and stakeholder management skills.\nAnalytical mindset with experience using KPIs and client feedback to drive decisions.\nPreferred Skills\nExperience with Salesforce, ServiceNow, or similar platforms.\nFamiliarity with AI-driven support tools and omnichannel service models.\nBackground in Lean Six Sigma or similar process improvement methodologies.\nPay Range:\n$189,108.00 - $315,180.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:\nLPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.\nAt LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.\nFor further information about LPL, please visit www.lpl.com.\nJoin the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.\nInformation on Interviews:\nLPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.\nEAC 5.19.26","description_format":"text","description_chars":5033,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-05T19:38:25Z"},{"event":"close","at":"2026-11-07T15:50:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 121 · green card filings: 3","filings_12m":121,"filings_prev_12m":103,"green_card_filings_12m":3,"median_offered_wage_usd":152379,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":315180,"is_top_pay":true},"html_url":"https://alion.io/job/lpl-financial-svp-agent-support-enablement","json_url":"https://alion.io/job/lpl-financial-svp-agent-support-enablement.json","meta":{"generated_at":"2026-11-11T15:04:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678842},"rest":"https://alion.io/mcp/rest/get_company?id=678842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flpl-financial-svp-agent-support-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flpl-financial-svp-agent-support-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flpl-financial-svp-agent-support-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lpl-financial-svp-agent-support-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flpl-financial-svp-agent-support-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3831544}},{"tool":"search_jobs","arguments":{"company":"lpl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3831544},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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