{"id":3649452,"url":"https://alion.io/job/lpl-financial-vp-premium-service","title":"VP, Premium Service","company":{"id":678842,"name":"LPL Financial","domain":"lpl.com","url":"https://alion.io/company/lpl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0.053,"time_to_fill_p50_days":23,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109283,"max":182207,"currency":"USD","period":"year","gross":null,"usd_annual":182207},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-02T23:44:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T10:11:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Where Ambition Meets Innovation\nBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.\nThe Vice President (VP), Premium Service is responsible for leading the execution of the Premium Service strategy for a defined portfolio of LPL Financial’s Premium model advisors, ensuring a differentiated experience that drives advisor satisfaction, loyalty, and growth.\nReporting to the SVP, Premium Service, you will lead the day-to-day operations of a contact center organization of approximately 150 employees and be accountable for advisor outcomes, operational excellence, talent development, and continuous improvement. Leading a team of leaders and service professionals, you will drive proactive advisor support, build trusted relationships, and ensure service delivery consistently enhances advisor loyalty, retention, and growth.\nIn partnership with Service leadership peers, this role serves as a strategic thought partner to the SVP, helping shape organizational priorities, solve complex business challenges, and identify opportunities to strengthen the advisor experience. This leader translates strategy into actionable plans and measurable results while driving cross-functional collaboration, operational effectiveness, and scalable solutions that position the organization to meet evolving advisor and firm needs. This role requires onsite leadership and in-office attendance a minimum of three days per week.\nResponsibilities:\nExecute the Premium Service strategy, established by the SVP, translating strategic priorities into operational plans, organizational goals, and measurable outcomes. \nAttract, develop, and retain a high-performing organization focused on delivering exceptional service experiences for Premium advisors. \nDrive strategic problem solving across the Premium Service organization, leveraging data, advisor insights, and business knowledge to improve outcomes and reduce friction.\nPartner closely with leaders across LPL to deliver a seamless advisor experience and advance enterprise priorities. \nBuild strong relationships with advisors and firms, serving as an escalation point for highly complex service situations and business issues. \nLeverage advisor feedback, service metrics, and industry trends to identify opportunities for service enhancement and advisor growth. \nLead and optimize operating routines, including performance management processes, workforce planning, and service delivery practices. \nChampion innovation, continuous improvement, and process simplification to improve advisor experience and organizational efficiency. \nLead organizational change initiatives and ensure successful adoption of new business strategies, technologies, and operating models. \nWhat are we looking for?\nWe’re looking for strong collaborators and team players who thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.\nRequirements:\n5+ years of leadership experience in financial services, contact centers, relationship management, or service organizations\nDemonstrated success leading large service teams.\nExperience developing talent while managing organizations of significant size and complexity. \nTrack record of driving operational improvements and delivering measurable client and business outcomes. \nExperience leading cross-functional initiatives and influencing outcomes across large organizations. \nStrong client-facing experience, including relationship management and complex issue resolution. \nExperience leading teams through organizational change and transformation. \nSeries 7 license.\nCore Competencies:\nStrategic Execution: You effectively translate vision into action, balance short- and long-term priorities, and deliver results aligned to organizational objectives.\nAdvisor focus: You understand the needs of financial advisors and advocate for experiences that drive satisfaction, loyalty, and business growth.\nOperational excellence: You leverage disciplined execution, data-driven decision-making, and strong operating routines to achieve measurable business outcomes.\nStrategic Problem Solving: You identify root causes, assess trade-offs, and develop practical solutions to complex organizational and advisor challenges.\nRelationship leadership: You build credibility and trust with advisors, leaders, and cross-functional partners while influencing outcomes across the organization.\nChange leadership: You successfully lead teams through transformation, growth, and evolving business priorities.\nTalent development: You have a demonstrated ability to develop leaders, strengthen organizational capability, and build diverse, high-performing teams.\nCommunication and influence: You communicate effectively with all levels of the organization and excel in environments where results are achieved through influence and collaboration.\nSound judgment: You make thoughtful decisions, effectively prioritize competing demands, and appropriately balance risk and business outcomes.\nCulture leadership: You foster an environment of accountability, trust, teamwork, continuous improvement, and inclusion.\nPay Range:\n$109,283.00 - $182,207.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:\nLPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.\nAt LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.\nFor further information about LPL, please visit www.lpl.com.\nJoin the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.\nInformation on Interviews:\nLPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.\nEAC 5.19.26","description_format":"text","description_chars":8101,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-02T23:44:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 121 · green card filings: 3","filings_12m":121,"filings_prev_12m":103,"green_card_filings_12m":3,"median_offered_wage_usd":152379,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":182207,"is_top_pay":false},"html_url":"https://alion.io/job/lpl-financial-vp-premium-service","json_url":"https://alion.io/job/lpl-financial-vp-premium-service.json","meta":{"generated_at":"2026-11-03T18:56:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678842},"rest":"https://alion.io/mcp/rest/get_company?id=678842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flpl-financial-vp-premium-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flpl-financial-vp-premium-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flpl-financial-vp-premium-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lpl-financial-vp-premium-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flpl-financial-vp-premium-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3649452}},{"tool":"search_jobs","arguments":{"company":"lpl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3649452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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