Business Analyst

Job ID:41947

Location:Athens : 348 Syggrou Avenue, Gdansk : al Zwyciestwa 13a, Mumbai : Aurum Q Parc, Romania : Home Based, Sofia : 81A Bulgaria Blvd, Spain : Home Based

Position Category:Project Management

Position Type:Employee Regular

Business Analyst

Lloyd’s Register

Location: Athens - Greece, Gdansk - Poland, Mumbai - India, Romania, Spain, Bulgaria, Portugal

About the Role:

LR is a non-for-profit, purpose-driven global organisation operating in over 80 countries. The business is undergoing a significant transformation programme focused on streamlining processes, systems and enhancing customer experience.

The Business Analyst (BA) role is pivotal within LR’s transformation programme and critical to the successful delivery and adoption of projects and programmes within Group Programmes.

The BA role maintains a key relationship between the business and the Group Programmes team throughout the change lifecycle. The BA works as a liaison among stakeholders to elicit, challenge, analyse, communicate, and validate requirements for changes to organisational structures, business processes, policies and information systems.

The Business Analyst will analyse capture and identify pain points and opportunities in the current state through different lenses (e.g. People, Organisation, Process, Information and Technology) to present fully rounded solution options and recommendations that align to Business Case objectives and contribute to LR’s strategic goals.

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs

The Role

• Have a high-level overview of the business, its vision, and objectives. Understand how the Group Programmes team initiatives that the BA works on, contribute to these objectives and challenge when work does not align.
• Assist in defining and justifying (in business terms) business cases and invitations to tender. This will largely involve eliciting the business, functional and non-functional requirements that underpin the objectives of the initiative.
• Ability to identify the key stakeholders and SMEs who will be pivotal to the initiative’s success. Understand their motivations, preferences and their importance and influence on the success of the initiative. Ensure their views are considered and represented. The BA will develop an effective communication strategy and demonstrate the ability to flex their own preferences where necessary to build a rapport and increase the effectiveness of interaction.
• Ensure all stakeholder perspectives are considered, noting that not all stakeholders will be internal to LR. Improving client Experience and making LR easier to do business with are key goals for the organisation. The BA must develop an effective working relationship with the Customer Experience team to ensure existing pain points & opportunities are captured and impact of any changes are understood.
• Work with SMEs and other colleagues to iteratively understand and document ‘as is’ analysis and ‘to be’ designs, consider the impact from multiple perspectives (e.g. POPIT - people, organisation, process, information & technology). Be curious, proactive, challenge and ask why until the right level of detail and understanding needed is elicited and captured.
• Expertise in the preparation, facilitation and the write up of in person and online workshops and interviews. Ensure the valuable time committed by participants is maximised and key outcomes are achieved and documented.
• Capture & present analysis and designs using common BA Techniques including, functional & non-functional requirements, process models (BPMN), customer journeys and basic data modelling. Ability to create adhoc deliverables to best represent findings where these common models do not fit e.g. rich pictures, context diagrams, bespoke playbooks etc.
• Deliverables should be produced using standard templates (where these exist), with precision and an appropriate level of detail for the intended audience. The BA should establish key terminology to be used early in a given initiative, formalising this in a glossary with a definitions and acronyms (where relevant). The BA will promote correct use of terminology in deliverables, meetings, and workshops.
• Wherever possible seek out and use data to objectively to support your work e.g., number of clients/colleagues impacted by a proposed change, time taken to perform a specific task. In particular, when forming recommendations and priorities for focus.
• Proactively communicate and build a solid working relationship with the PM. Proactively flag, capture and propose mitigation to risks as they arise. Regularly reassess your BA approach, priorities, and workload, highlight challenges and potential solutions so that support can be provided where necessary.
• For initiatives that include a technology component, the BA will provide a link between business users, product teams and third parties throughout the development lifecycle and assist with the resolution of any queries related to BA deliverables.
• Knowledge and ability to support testing with a focus on providing a business (more than a technical) perspective. Examples might include supporting product & development teams gain a better understanding of the end-to-end process, business exceptions and business scenarios to be considered. There may be a need to be more hands on in supporting functional and user acceptance testing due to the business expertise the BA has developed during the initiative. The Business Analyst will not expect to be responsible for any technical, non-functional, unit or integration testing.

What you bring

• Has gained extensive experience of 8+ years as a Business Analyst in complex commercial/professional services environment with a demonstrable track record of delivery on complex global programmes. Experienced working in ambiguous environments, bringing structure and clarity.
• Has gained experience and knowledge of working across multiple business domains (for example, Service Delivery, Finance, Marketing, Customer Service).
• Holds a relevant business analysis qualification (e.g. IIBA or BCS certification).
• Is a strategic thinker and understands the business strategic roadmap.
• Demonstrates a systematic, analytical, and pragmatic approach to problem solving, clearly documents business and functional requirements and has experience in using modelling tools and techniques (including BPMN, customer journey mapping & basic data modelling).
• Has excellent interpersonal skills and is able to adapt their communication style for technical and non-technical audiences. Shows awareness and understanding of cultural differences in professional communication. Comfortable being challenged and challenging others constructively
• Has experience of working with different delivery methodologies (including Agile & Waterfall).
• Educated to bachelor degree level or holds a relevant professional qualification.
• Ability to convert complex information into a clear narrative, present options (with pros and cons) and recommendations on how to progress.
• High proficiency with Microsoft Tools including Teams, PowerPoint, Vision, Excel, and Word. Is able to present work as slideware that is tailored to their target audience.

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at[email protected]and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).