# Customer Care Coordinator

Job Title: Customer Care Coordinator Department: Office of Community Services Reports To: VP of Community Services FLSA Status: Non-exempt Salary/Wage: Hourly Work Hours: Full-time, 37.5 hrs weekly, routinely Mon - Fri, daytime, evening, and weekend hours are required, flex work schedule as approved by supervisor. May work remotely, however, should also average 15 hours a week in the office. Revised By/Date: KK 02/28/2024 HR Approval Date: SBB 02/29/2024 SUMMARY Under general supervision of the VP of Community Services, develops, assesses, evaluates, analyzes, and responds to patient service issues for the Organization, in addition to, the implementation of customer service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Review, investigate and document in a timely fashion, outcomes of patient complaints and provide summary to staff manager and written documentation to involved patient. Complete Post-Discharge surveys as required, enter survey data in a timely manner Lead, develop and maintain a customer service advisory team from across the organization to research, develop, implement, and evaluate an ongoing, comprehensive customer service program. Assis

- **Id**: 3693150
- **Url**: <https://alion.io/job/lradac-customer-care-coordinator>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Columbia, United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T17:20:22Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-09T00:31:54Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 4637
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Addiction Treatment

## Company

- **Id**: 2450203
- **Name**: LRADAC
- **Domain**: lradac.org
- **Url**: <https://alion.io/company/lradac>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Salary

- **Min**: 18
- **Max**: 25
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 50000

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T17:20:22Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 28
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 50000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.