{"id":2145915,"url":"https://alion.io/job/lri-it-support-specialist","title":"IT Support Specialist","company":{"id":24791,"name":"Liberty Resources","domain":"lri.ai","url":"https://alion.io/company/lri","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T04:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T17:36:47Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"IT Support Specialist\nLiberty Resources | Syracuse, NYPay Range: $26.50 - $28.75 per hour\n\nAbout Liberty Resources\nLiberty Resources is a dynamic and growing nonprofit human services agency committed to excellence, innovation, diversity, and service. We offer meaningful work, opportunities for career growth, competitive benefits, and a supportive team environment where employees can thrive.\n\nPosition Summary\nLiberty Resources is seeking a motivated IT Support Specialist to provide frontline technical support to employees across the organization. The IT Support Specialist is responsible for troubleshooting hardware, software, networking, and Microsoft 365 issues while delivering exceptional customer service and ensuring technology systems support the agency's mission.\n\nWhat You'll Do\nProvide in-person and remote technical support for computers, mobile devices, printers, and other technology.\nTroubleshoot and resolve helpdesk tickets, service requests, and user issues.\nConfigure, deploy, and maintain desktops, laptops, and peripherals.\nSupport Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.\nAssist with Windows 11 device provisioning using Microsoft Intune and Windows Autopilot.\nSupport user account management, onboarding, offboarding, and access requests.\nTroubleshoot wired and wireless network connectivity issues.\nAssist users with communication and collaboration tools including Webex Calling.\nDocument solutions, create knowledge resources, and maintain accurate support records.\nEscalate complex issues while providing clear communication and excellent customer service.\n\nQualifications\nAssociate degree, specialized technical training, or equivalent combination of education and experience.\nTwo to three years of help desk, desktop support, or IT support experience preferred.\nExperience supporting Windows 11 and Microsoft 365 applications.\nStrong troubleshooting, problem-solving, and organizational skills.\nExcellent customer service and communication abilities.\nExperience with Freshservice, Microsoft Intune, Windows Autopilot, Active Directory, and Microsoft Entra ID is preferred.\nBasic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.\nValid New York State driver's license and reliable transportation required.\n\nWhy Join Liberty Resources?\nCompetitive pay\nComprehensive benefits package\nSupportive and collaborative work environment\nProfessional development and growth opportunities\nOpportunity to make a meaningful impact in the community\n\nLiberty Resources is proud to be an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, parental status, housing status, source of income, military status, or any other protected status under applicable federal, state, and local laws.","description_format":"text","description_chars":3015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T04:23:00Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/lri-it-support-specialist","json_url":"https://alion.io/job/lri-it-support-specialist.json","meta":{"generated_at":"2026-10-12T21:26:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34889,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":24791},"rest":"https://alion.io/mcp/rest/get_company?id=24791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flri-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flri-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flri-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lri-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flri-it-support-specialist"}]}