{"id":522782,"url":"https://alion.io/job/lrn-corporation-it-manager","title":"IT Manager","company":{"id":7021,"name":"LRN Corporation","domain":"lrn.com","url":"https://alion.io/company/lrn-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-30T23:37:41Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Position: IT Manager\nLocation: Mumbai, India\nAbout LRN:\nLRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America-including some of the world’s most respected and successful brands-we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.\nNamed one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking-enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.\nAbout the role:\nWe are seeking a skilled, accountable, and proactive IT Manager / Systems Administration Team Lead to join our Corporate IT team.This role will be responsible for leading IT operations, managing and maintaining core infrastructure, ensuring reliable end-user support, and driving disciplined execution across systems, services, and support processes.\nThe ideal candidate will combine strong hands-on technical administration experience with clear ownership, proactive communication, team leadership, and a continuous improvement mindset have hands-on experience in system administration and expertise in managing modern IT tools and platforms.\nRequirements\nWhat you'll do:\nManage and maintain Active Directory (AD), including user provisioning, access management, and group administration.\nConfigure, monitor, and maintain Windows Server 2016 and 2019 environments.\nTechnically skilled Administer Office 365, including Exchange Online, SharePoint, and Teams, ensuring optimal functionality and security.\nAct as a SharePoint Admin, managing site collections, permissions, storage allocation, automated archiving and workflows to enhance collaboration.\nAct as an Intune Admin, managing device deployments, app deployments, device configuration deployments, and troubleshooting.\nLead hardware and software support for end users, including procurement, deployment, maintenance, and troubleshooting.\nPartner closely with the People Operations team to support user onboarding, offboarding, and employee lifecycle management.\nProvide administrative support for Teams and Zoom platforms, ensuring reliable communication services.\nOversee identity and access management using Entra ID (Azure Active Directory) and Okta, including MFA and SSO configurations.\nExperience with AWS and Palo Alto firewall configuration, administration, and troubleshooting.\nOversee day-to-day management of SaaS platforms, VPN services, end-user support, endpoint security operations, vendor coordination, access control, IT asset lifecycle management.\nOwn ITSM ticket queue management, including SLA performance, backlog review, aging-ticket control, ticket quality, closure discipline, and monthly reporting with identified improvement areas.\nLead incident and problem management activities, including timely escalation, root cause analysis, corrective action tracking, and preventive measures to reduce repeat issues.\nProvide proactive stakeholder communication for service issues, escalations, operational updates, planned changes, and leadership reporting.\nTroubleshoot and manage end-user devices running Windows and macOS, ensuring compliance with security standards and seamless operations.\ncompliance with security standard Coordinate and manage the shipping and tracking of IT equipment globally, ensuring timely delivery and proper configuration.\nDevelop, implement, and maintain IT policies, procedures, and documentation to support business operations and audit readiness.\nMonitor system performance and ensure the security and integrity of the IT environment.\nWorking knowledge of ISO 27001 and SOC 2 compliance requirements.\nSaaS application Licenses and budget (Capex and Opex) management.\nProvide responsive and professional support for executive leadership requirements and escalations.\nUse scripting and automation tools, including PowerShell, to improve operational efficiency, reduce manual effort, and standardize repeatable tasks.\nDrive operational excellence through strong ownership, responsiveness, disciplined execution, and continuous process improvement.\nBuild, mentor, and lead a high-performing IT team through clear direction, delegation, regular feedback, performance tracking, accountability, skill development, and ongoing coaching.\nWhat we're looking for:\nBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).\nMinimum 8-10 years of experience in system administration or a similar role\nCertifications in Microsoft 365, ITIL, AWS, or Okta would be an added advantage.\nExperience managing or supporting a global IT team.\nStrong proactive stakeholder communication and escalation management skills.\nDemonstrated expertise in managing and leading corporate technology infrastructure initiatives.\nStrong aptitude for driving innovation, streamlining processes, and implementing automation.\nSelf-starter with the ability to think independently and take full ownership of tasks and projects.\nExceptional communication and interpersonal skills to collaborate effectively across teams.\nAdvanced problem-solving and analytical skills for identifying and addressing complex challenges.\nProven ability to prioritize tasks and perform efficiently in a fast-paced, dynamic environment.\nBenefits\nLRN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nExcellent medical benefits, including family plan \nPaid Time Off (PTO) plus India public holidays \nCompetitive salary \nCombined Onsite and Remote Work","description_format":"text","description_chars":6135,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","E-learning","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-08T02:58:39Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.793,"p_room":0.72,"age_days":67,"expected_fill_days":104,"reasons":["conf:3","win:mid","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/lrn-corporation-it-manager","json_url":"https://alion.io/job/lrn-corporation-it-manager.json","meta":{"generated_at":"2026-10-31T03:18:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7021},"rest":"https://alion.io/mcp/rest/get_company?id=7021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flrn-corporation-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flrn-corporation-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flrn-corporation-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lrn-corporation-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flrn-corporation-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":522782}},{"tool":"search_jobs","arguments":{"company":"lrn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":522782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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