{"id":2596634,"url":"https://alion.io/job/lrqa-crm-and-power-platform-support-lead","title":"CRM and Power Platform Support Lead","company":{"id":1756963,"name":"LRQA","domain":"lrqa.com","url":"https://alion.io/company/lrqa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T16:20:46Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job ID:44525\nLocation:Birmingham : 1 Trinity Park : Bi\nPosition Category:Information Technology\nPosition Type:Employee Regular\nRole Purpose\nThe OneCRM & Power Platform Support Lead is accountable for the stability, security and ongoing development of the organisation's Microsoft Dynamics 365 CRM and Power Platform applications. Sitting within the Application Support Team, the role ensures these platforms reliably support day-to-day business operations and continue to evolve in line with changing business requirements.\nThe role holder leads the day-to-day management of the support teams, overseeing the resolution of incidents and defects and the delivery of enhancements within agreed service levels, while contributing hands-on technical expertise where required. The role acts as a technical consultant to the development and architecture teams on larger, strategic changes, and works with business partners to identify and prioritise opportunities to automate inefficient processes.\nThe role is also responsible for platform governance, ensuring all applications remain compliant with organisational policies and standards, and for enhancing monitoring capability to enable proactive alerting and minimise business impact. The scope covers Microsoft D365, power Platform, Power Apps, Power Automate and associated bespoke applications.\nAccountabilities\nService Delivery Ownership\nTeam Management - Oversee the day-to-day management of the support team, ensuring tickets are addressed within SLA. Deal with escalations and help to prioritise work where conflicts appear.\nPlatform Maintenance - Ensure the configuration, optimisation and administration of the platforms are kept up to date with the latest service packs, ensuring they are tested and signed off, and exploiting enhancements where possible. Make sure the platforms are safe and secure.\nIncident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues and minimising service disruptions.\nMonitoring - Apply monitoring to detect issues proactively before the user is aware of any impact.\nBusiness & Stakeholder Alignment\nCollaboration - Work with cross-functional teams, including security operations and other business units, to facilitate effective communication and align IT service delivery with strategic goals.\nUser Support and Training - Provide training and support to users of the solutions, fostering a culture of self-service and knowledge-sharing.\nGovernance, Risk & Oversight\nChange Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance.\nService Catalogue & Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment with security requirements and business priorities.\nAudit - Continuous audit of processes, user groups and permissions, system stability and performance, including SLA monitoring and review, and audit of system logs and general user activity.\nDocumentation and Reporting - Create and maintain detailed documentation for all processes, produce regular performance and compliance reports, and develop the ITSM Knowledge Base. Develop custom reports and dashboards to support business decision-making.\nM&A / Project Delivery Oversight\nDevelopment - Scope requirements, implement and enforce best practices aligned with the Agile framework to create new service areas, and configure workflows and automation rules for process efficiencies.\nIntegrations - Implement and configure integrations with other business tools using APIs, webhooks and plugins.\nContinuous Improvement\nProcess Improvement - Identify opportunities for process enhancement within the platform, applying best practices to boost operational efficiency, service quality and end-user satisfaction, and conduct regular assessments for optimisation.\nSkills\nProfessional Skills\nStrong attention to detail and excellent customer service orientation\nAbility to work both autonomously and as a team player\nTechnical Skills\nA good understanding of the Microsoft 365 roadmap, and the ability to evaluate its applicability for business productivity solutions\nAutomation using model-driven and canvas apps\nUnderstanding of security principles and practices, ensuring confidentiality, integrity and availability of data, D365 services and Power Platforms\nAbility to manage workload with Azure DevOps and automate testing and releases\nAble to configure monitoring toolsets to ensure the stability of solutions is transparent and reacted to\nExperience working with Azure CI/CD including repo version control and enterprise ALM processes.\nDesirable / Nice-to-Have Skills\nInnovative thinker\nAgile\nCritical thinking and attention to detail\nAbility to perform under pressure\nBusiness acumen\nStakeholder management\nExperience and qualification\nEssential Experience\nOver 5 years of team management experience\nProven and demonstrable experience administering Microsoft Dynamics 365 and developing applications\nProven experience of Power Platform apps, including Data Flow structures\nExperience working on dynamic, agile teams with the ability to deliver on multiple workstreams\nExperience integrating third-party applications with Dynamics 365 apps\nExperience with integrations and migration paths from on-prem solutions to Microsoft 365\nDesirable Experience\nCAB process following ITIL standards.\nStrong knowledge of data, data models, data migration, data quality, ideally with Dataverse.\nUnderstand licensing strategy\nAi Technology delivery\nEducation & Qualifications\nMS Dynamics 365 certification, or the ability to demonstrate a wide programming skill set in the configuration and deployment of D365 cloud services\nAt LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.\nWe belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.\nGuided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.\nAll rights reserved. Terms of use. Privacy Policy.","description_format":"text","description_chars":6353,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:24:38Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.651,"p_room":0.35,"age_days":16,"expected_fill_days":7,"reasons":["conf:25","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/lrqa-crm-and-power-platform-support-lead","json_url":"https://alion.io/job/lrqa-crm-and-power-platform-support-lead.json","meta":{"generated_at":"2026-10-23T22:46:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756963},"rest":"https://alion.io/mcp/rest/get_company?id=1756963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flrqa-crm-and-power-platform-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flrqa-crm-and-power-platform-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flrqa-crm-and-power-platform-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lrqa-crm-and-power-platform-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flrqa-crm-and-power-platform-support-lead"}]}