# Senior Customer Service Advisor

Job ID:44178 Location:Shanghai : 288 Nanjing West Road Position Category:Administration/Business Support Position Type:Employee Regular Role Purpose Responsible for ensuring a positive customer journey by providing specialist relationship management support as a named advisor, from planning to certificate production through to invoice. Key Responsibilities : Proactively responds to complex customer queries as required and supports less experienced colleagues. Prioritize, plan and ensure completion of complex customer activity from planning to certification production through to invoice, in line with or ahead of agreed business SLAs (ensuring that utilization for FTE colleagues vs subcontractors is optimized and that travel time, assessor competencies/ activity codes, usage of subcontractors are taken into account). Champion complex customer needs and manage/ anticipate customer complaints to support a positive experience. Proactively support the promotion of the portal by engaging customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate. Responsible for the accuracy and completeness of data in business operating systems (in line with

- **Id**: 3675918
- **Url**: <https://alion.io/job/lrqa-senior-customer-service-advisor-4>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Shanghai, China
- **Countries**: CN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-01T02:01:00Z
- **Employer posted date**: 2026-10-01
- **Last verified at**: 2026-11-06T06:01:40Z
- **Board verified**: yes
- **Days open**: 36
- **Description format**: text
- **Description chars**: 5005
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Food Safety, Testing, Inspection & Certification

## Company

- **Id**: 1756963
- **Name**: LRQA
- **Domain**: lrqa.com
- **Url**: <https://alion.io/company/lrqa-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Trust

- **Level**: ok
- **Days open**: 36

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-03T11:02:59Z

## Liveness

- **Score**: 25
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.702
- **P room**: 0.35
- **Age days**: 36
- **Expected fill days**: 16
- **Reasons**: conf:19, velocity, win:tail, comp:brand
- **Computed at**: 2026-11-06T05:58:05Z

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.