Strategic Account Manager

Job ID:44377

Location:Shanghai : 288 Nanjing West Road

Position Category:Business Development

Position Type:Employee Regular

Role Purpose:

The purpose of this role is to drive successful lead conversions, maximizing sales value through excellent discovery and client management, and proactively building a pipeline of sales opportunities. This role requires effective workload management to meet sales targets and adherence to KPI metrics set by the Team Manager.

Key Responsibilities:

• Develop profitable and sustainable sales growth at assigned or new accounts in order to achieve/exceed agreed sales targets.
• Liaise with service delivery teams to ensure their involvement in defining resource capacity/capability and providing proposal/bid preparation support.
• Develop a thorough understanding of our clients’ business to create a clear value proposition for customers. And implement appropriate account management strategies for designated Accounts, to proactively create cross-selling of our full range of Energy services with viable solutions, to meet clients' needs.
• Maintain thorough understanding of the clients’ end use markets, their important customers, and their main competitors and share this understanding with the wider sales and customer service and operations teams.
• Establish and maintain strong working relationships with customer services and technical delivery teams to ensure effective quoting and successful delivery of services to your clients.
• Follow up leads received from technical delivery/customer service teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through execution.
• Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions.
• Keep strong communication lines open with other sales colleagues, account managers and business development community across Energy and the wider LR Group.
• Determine clients’ future needs and provide detailed client feedback to relevant departments with regards to product requirements and enhancements. And ensure internally that adequate follow up to client takes place.
• Manage the CRM plan for designated accounts including overall customer satisfaction and profitability, to retain and grow the lifetime value of clients including meeting or exceeding sales targets.
• Monitor and report on all client meetings and visits for each client in SalesForce, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings.
• Support and represent Lloyd’s Register at industry events, local seminars and presentations as required.
• Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards as well as entering all leads/opportunities in Salesforce.
• To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.
• As appropriate, coach technical delivery and customer service teams towards a more client focused and commercial approach.
• Contribute to protecting and enhancing the reputation of Lloyd's Register and to improving the business, by putting forward new ideas and, when requested to do so, supporting the implementation of change to meet the future needs of the business.
• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake or sell work that compromises your or your colleague's safety or health.
• Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
• Strictly follow internal bid procedures (commercial bid notice) and relevant instructions by line managers

What You’ll Bring:

• Ideally a degree in Engineering or equivalent, with strong practical experience in manufacturing/ Automotive power/downstream/upstream Energy sectors.
• At least 3-5 years’ relevant working experience in a sales/marketing and client facing role with proven track record of winning new business.
• Experience of identifying clients and business opportunities, including cold calling.
• Experience of preparing and submitting bids and tenders to meet client proposals
• Excellent interpersonal and communication skills with the ability to influence clients and colleagues to deliver excellence.
• Good commercial awareness - in particular, analysis and interpretation of financial and non-financial information.
• Strong understanding of sales and marketing principles
• Excellent negotiation skills
• Self-motivated with “can do” attitude and ability to work in a highly technical environment.
• Committed to continuous personal development through continually looking for opportunities to improve sales skills
• Excellent IT skills - Word, Excel, Internet, PowerPoint, databases and email- software.
• Experienced user of sales CRM systems like Salesforce.
• Ability to quickly and effectively assimilate market intelligence or detailed and complex information to support business decisions.
• Good team player with skills to work effectively in a global environment with colleagues of different cultures.
• Ability to coach/mentor colleagues to improve team and organizational performance.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

For questions about the screening process, contact [email protected] , For queries regarding your personal data, contact [email protected]

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.

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