{"id":3675428,"url":"https://alion.io/job/lse-crm-customer-support-agent","title":"CRM & Customer Support Agent","company":{"id":4503983,"name":"LSE","domain":"lsegypt.com","url":"https://alion.io/company/lse-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-03T10:41:52Z","employer_posted_date":null,"last_verified_at":"2026-11-03T10:41:52Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"1. Customer Communication – Inbound & Outbound Calls\nHandle inbound calls regarding Company's products, services, maintenance, and technical support.\n\nMake outbound follow-up calls regarding open maintenance requests, pending issues, and customer feedback.\n\nHandle customer complaints professionally and ensure proper follow-up until resolution.\n\n2. Maintenance Request Coordination\nReceive, register, and follow up on customer maintenance and service requests.\n\nCoordinate with the relevant Technical and Service teams to ensure requests are properly assigned and addressed.\n\nTrack open requests and keep customers updated on the progress and status of their cases.\n\nConfirm completion of service requests and update the relevant records.\n\n3. Online & Email Customer Support\nRespond to customer inquiries received through social media, LinkedIn, the company website, and email.\n\nMaintain a professional and consistent communication style across all customer channels.\n\n4. CRM & Reporting\nAccurately record customer interactions, inquiries, complaints, and maintenance requests in the CRM system.\n\nPrepare regular reports on customer calls, inquiries, maintenance requests, open cases, and complaints.\n\nIdentify recurring customer issues and share feedback with relevant departments to support service improvement.\n\nMaintain the confidentiality of customer and company information.\n\n5. Internal Coordination & Escalation\nCoordinate with Sales, Technical, Projects, and other departments to ensure customer requests are handled efficiently.\n\nEscalate urgent technical issues and sensitive customer complaints to the appropriate team or manager.\n\nFollow up on pending actions to ensure timely responses and minimize delays.\n\nRequirements\n• Bachelor's degree in any discipline.\n• [1–3] years of experience in customer service, CRM operations, call centers, or social media customer support.\n• Experience in engineering, technical services, maintenance, or contracting companies is an advantage.\n• Excellent written and spoken Arabic and English.\n• Working knowledge of CRM systems (Odoo is a plus), Microsoft Office, and professional email communication.\n• Understanding of customer service principles and complaint handling.\n• Strong organization, attention to detail, and follow-up discipline.\n• Able to manage multiple requests and coordinate across departments.\n• Professional telephone manner and a customer-focused attitude.","description_format":"text","description_chars":2427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T10:41:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["seen:4","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/lse-crm-customer-support-agent","json_url":"https://alion.io/job/lse-crm-customer-support-agent.json","meta":{"generated_at":"2026-11-08T12:58:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4503983},"rest":"https://alion.io/mcp/rest/get_company?id=4503983"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flse-crm-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flse-crm-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flse-crm-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lse-crm-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flse-crm-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3675428}},{"tool":"search_jobs","arguments":{"company":"lsegypt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3675428},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}