{"id":2937156,"url":"https://alion.io/job/lsh-auto-customer-experience-executive","title":"Customer Experience Executive","company":{"id":678754,"name":"LSH Auto","domain":"lshauto.co.uk","url":"https://alion.io/company/lshauto","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Stockport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T16:22:43Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T04:11:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"LSH Auto is a leading UK premium automotive retailer and one of the largest Mercedes-Benz dealership groups. Across new and used vehicle sales and a wide range of aftersales services, the business is focused on delivering a high standard of customer care at every stage of the ownership journey. This is an opportunity to join a customer-facing team that plays an important part in shaping each customer's experience and supporting long-term relationships.\nAs a Contact Centre Agent, you will be at the heart of customer interactions, helping ensure enquiries are handled efficiently and professionally while supporting the smooth flow of aftersales activity. The role is well suited to someone who enjoys speaking with customers, staying organised in a fast-paced environment, and contributing to both service quality and commercial performance.\nHours - 40\nSalary - £27,010 plus OTE Bonus\nRequirements\nHandle inbound telephone and online customer enquiries promptly and professionally.\nBook service appointments while maximizing workshop capacity through effective scheduling.\nMaintain accurate customer records to support ongoing relationship management activities.\nWork toward individual and team KPIs while delivering excellent customer service.\nIdentify upselling opportunities and promote relevant aftersales products and services.\n1+ year of experience in a contact centre or similar customer service environment.\nExperience using standard PC-based booking tools.\nExperience working to KPIs while maintaining service quality.\nExperience building rapport with customers over the telephone.\nEligible to work in the United Kingdom.\nExperience with service booking, reception, or automotive aftersales is a plus.\nExperience using CRM systems is a bonus.\nBenefits\nA range of Mercedes Benz training and leadership programmes\nRefer a friend scheme - up to £1000\nFunded ongoing training and development\nPlatinum Plus Rewards Scheme\nColleague Car Purchase Scheme\nEye care Vouchers\nLife Assurance (4 x annual salary)\n31 days holiday (including bank holidays), rising to 38 days with length of service\nWellbeing Support\nCompany Pension\nOn site gym","description_format":"text","description_chars":2143,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-20T16:22:43Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/lsh-auto-customer-experience-executive","json_url":"https://alion.io/job/lsh-auto-customer-experience-executive.json","meta":{"generated_at":"2026-10-23T09:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678754},"rest":"https://alion.io/mcp/rest/get_company?id=678754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsh-auto-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsh-auto-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsh-auto-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsh-auto-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsh-auto-customer-experience-executive"}]}