{"id":2542789,"url":"https://alion.io/job/lslps-it-support-specialist","title":"IT Support Specialist","company":{"id":4423376,"name":"LSLPS","domain":"lslps.co.uk","url":"https://alion.io/company/lslps","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":36817},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Intercom","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"OneDrive","optional":true},{"name":"Service Desk","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-14T16:02:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T14:45:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Vacancy Location\nUK-ChippenhamJob Profile\nIT Support Specialist - Hybrid, Chippenham\nPRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.\nWe are recruiting for a new colleague to join our Broker Support Team as a Broker Success Partner - CRM Specialist. The team are an integral part of our relationships with our broker partners nationally.\nThe Broker Success Partner - CRM Specialist provides first and second-line CRM and technical support. The role supports business-critical CRM services, acts as an escalation point for application issues and contributes to continuous improvement.\nThe successful candidate will exercise sound technical judgement within defined authority, retaining ownership of incidents and requests while coordinating with analysts, developers, project teams, and suppliers.\nThe role is a hybrid role with circa 50/50 split of working from office / home and is in our Chippenham HQ.\nMain Accountabilities:\nProvide first and second-line CRM support, brokers and advisers by telephone, email, and remote support.\nRecord complete and accurate support tickets, including the issue, impact, affected users, troubleshooting undertaken, evidence gathered and resolution.\nOwn incidents and service requests through investigation, resolution, or effective escalation, keeping users informed throughout.\nTranslate user-reported symptoms into clear, actionable technical evidence for internal teams and third parties.\nProvide first-line and escalated support for Mortgage Brain and Toolbox applications.\nAct as a technical subject-matter expert and escalation point for application incidents and recurring issues.\nReproduce faults, gather evidence, identify patterns, and distinguish between user, process, data, configuration, and suspected software-defect causes.\nLog and coordinate defects with analysts, developers, project teams, suppliers, and system stakeholders, retaining clear ownership through investigation and resolution.\nSkills, Qualifications & Experience Required for the role:\nAt least one year of experience in an IT support, technical support, application support, or CRM support environment.\nPractical experience of owning incidents and service requests from initial diagnosis through to resolution or escalation.\nExperience troubleshooting across users, devices, applications, permissions, data, configuration, and business processes.\nAbility to reproduce faults, gather evidence and produce clear technical notes for developers, suppliers, or specialist teams.\nUnderstanding of information security principles, including, account compromise and access control.\nDesirable experience:\nExperience with Microsoft Entra ID, Active Directory, Exchange Online, Teams, SharePoint and OneDrive.\nExperience with software deployment and MFA technologies.\nExperience with ManageEngine ServiceDesk Plus, Intercom or comparable service-management and customer-support platforms.\nApplication support experience involving defect investigation, root-cause analysis, UAT or fix/change testing.\nExperience supporting business-critical applications or maintaining evidence for operational risk controls.\nExposure to ITIL-aligned incident, problem, change, or service-management practices.\nSalary is between £24,000 and £28,000 per annum DOE\nApplications in confidence to James McNee of PRIMIS / LSL's internal recruitment function \nWe are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.\nLSL Property Services / PRIMIS Mortgage Network are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website","description_format":"text","description_chars":4046,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T16:02:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":36817,"is_top_pay":false},"html_url":"https://alion.io/job/lslps-it-support-specialist","json_url":"https://alion.io/job/lslps-it-support-specialist.json","meta":{"generated_at":"2026-10-15T17:11:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423376},"rest":"https://alion.io/mcp/rest/get_company?id=4423376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flslps-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flslps-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flslps-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lslps-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flslps-it-support-specialist"}]}