{"id":1395855,"url":"https://alion.io/job/lsu-new-orleans-application-support-services-coordinator-2","title":"Application Support & Services - Coordinator 2","company":{"id":1830846,"name":"LSU New Orleans","domain":"lsuneworleans.edu","url":"https://alion.io/company/lsuneworleans","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baton Rouge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-21T02:59:53Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Thank you for your interest in LSU New Orleans.\nOnce you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. \nYou must complete all required portions of the application and attach the required documents in order to be considered for employment.\nDepartment\nApplication Support and Training OperationsJob Summary\nJob Description\nDesigns and maintains various agency utilized applications/solutions using the available resources.\nAnalyzes functional requirements and translate them into best fit solutions.\nCompletes projects and frequently transitions between projects and application support.\nProvides technical support to Louisiana Department of Health (LDH) staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.\nTriages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system.\nResearches and implements agency utilized applications best practices\nDevelops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff.\nProvides training of agency utilized applications to staff as necessary.\nHelps train new unit employees.\nWorks with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development.\nTakes lead in SharePoint site creation, maintenance, and custom development for all LDH users.\nOther tasks as directed.\nQUALIFICATIONS\nREQUIRED:\nBachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree\nMinimum 1 year professional experience working with agency utilized applications or solutions.\nMinimum 1 year professional experience with content development or application solution development.\nExcellent analytical skills, effective organizational and time management skills.\nAbility to work in a team environment\nGreat attention to detail and follow up, and verbal/written communications skills.\nAbility to communicate technical concepts to technical and non-technical audiences.\nDESIRED:\nAdvanced degree.\nMinimum 2 years professional experience working with agency utilized applications or solutions.\nMinimum 2 years professional experience with content development or application solution development.\nMinimum 2 years of experience in managing projects, assignments and competing priorities.\nMOUS, ACE, MCT or other relevant industry certifications.\nSALARY: 55-65k\nRequired Attachments\nPlease upload the following documents in the Resume/Cover Letter section.\nDetailed resume listing relevant qualifications and experience;\nCover Letter indicating why you are a good fit for the position and LSU New Orleans;\nNames and contact information of three references;\nApplications that do not include the required uploaded documents may not be considered.\nPosting Close Date\nThis position will remain open until filled.Note to Applicant:\nApplicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.\nReferences will be contacted at the appropriate phase of the recruitment process.\nThis position may require a criminal background check to be conducted on the candidate(s) selected for hire.\nAs part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.\nLSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.","description_format":"text","description_chars":4057,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-28T13:24:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.72,"age_days":43,"expected_fill_days":73,"reasons":["conf:2","win:mid","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/lsu-new-orleans-application-support-services-coordinator-2","json_url":"https://alion.io/job/lsu-new-orleans-application-support-services-coordinator-2.json","meta":{"generated_at":"2026-10-21T09:15:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1830846},"rest":"https://alion.io/mcp/rest/get_company?id=1830846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsu-new-orleans-application-support-services-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsu-new-orleans-application-support-services-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsu-new-orleans-application-support-services-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsu-new-orleans-application-support-services-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsu-new-orleans-application-support-services-coordinator-2"}]}